Security National Insurance (TD) Auto Insurance Reviews

I have had auto insurance with them for 15+ years. No claims. I was hit from behind and have an injury that has not healed for 2 years now. Although money will not eliminate my pain, I lost a lot of money after the accident due to being unable to stand or sit for long periods. They are not paying anything out, and they have made me attend 3 medical exams, taking several hours of my time.

You'd think that these people would appreciate their clients, but they do not. They are a scam, do not use this company if you value your money or mind. They will put an accident as your fault when you have all the evidence to say otherwise.
USELESS

I had an unpleasant and fraudulent TD Meloche Monnex Insurance incident. My car was parked next to my house on the street and another car crashed into my car the moment I went to my car for my reading glasses? I was hit by another car and he was dragging me with his car to the other side of the street there was a big black line visible on the road from the tires when he pushed me with his car I found myself in the hospital with a head concussion. For 4 years I was afraid to drive the car because the guy almost wanted to kill me... It looked like someone paid him to do it because he was driving on the road where is a speed limit of 45 km per hour he was driving 80km per hour at a speed of 80 km per hour also when he drugged me on the road and he already had a false witness prepared. The insurance said it was 100% my fault! I had to repair my car at my own expense I couldn't function like a normal person for almost 4 years after this accident. People this is the worst insurance you can get! A bunch of liars and thieves who steal people's money for a living, avoid this company!

Had a payment bounce (my own fault sadly). Money was not an issue, had it sitting in my savings rather than a chequing account. I immediately noticed after payment was attempted, and put the money into the account. (Usually, if it is less than a 12 hour period, they will make a second attempt before completely writing you off)... Well not with these folks, they cancelled me immediately and requested the rest of the year of my insurance must be paid in full in order to remain insured. So I did. They put this on my record as a non-payment and screwed me really bad. Here I am over a year later trying to get myself a truck, or even a full-size SUV, because of them, I am not able to get insurance for less than 4500 per year.
Horrible attitude when I called about this, and not helpful at all. I felt like I was being treated like a criminal.

On October 9, 2021, I contacted Security National Insurance Company, Toronto, Ontario to remove the insurance off from a car I had just sold. The representative I spoke with took a very long time, (leaving me on hold, to boot) to execute the cancellation. Then she insisted she "update" my file, which included questions about the use of my wife's car. I insisted she speak to my wife - how could I know or attest to her use of her vehicle? I also complained that it was already late in the evening< i was tired and spending more time discussing insurance (my cancellation task already completed) was neither how I wanted nor intended to spend the end of a very tiring workday. However, I said, I would like to get a quote on insuring a travel trailer I had recently acquired. Another hold, after which she returned to our call and resumed questioning - about my wife's use of her car! I hung up on her.

I stayed with TD insurance for over 20 years, insured cars and house. The price rises sky high and started to charge extra for monthly payments. I have 2 cars with them and due to covid, I sold one car to save some money. But the insurance price didn't drop but increase 50% than before. That's a crazy increase!!!

After being with this company for 20 years, I am pissed off at them and looking to take my business elsewhere. Almost everyone pays their premium monthly and not annually. TD Meloche Monnex just decided to charge an extra 1.3% on top of your premium if you pay monthly. After talking to a supervisor just now, I was basically told a lot of other companies do this, so it is just the norm. None of the supervisor's comments were useful. "We are tracking how many customers we lose because of this to see if it is an effective change." So basically you are tacking on fees and telling me you will continue to do so until enough clients leave your company. I now will be spending the rest of the day shopping around for another insurance provider.

A driver with Security National hit our brick mailbox at a high rate of speed completely destroying the entire structure. It has taken several weeks for Security National to process the claim and provide payment. They asked for direct deposit information, yet mailed a check. When contacted about the check still not arriving we were told it was in the mail, only to find out it wasn’t mailed until the day after that conversation. So within days we provided the police report and quote for repairs and banking information as requested to process the claim and are waiting weeks later for the “check” and have now been told it should arrive sometime the end of next week, which would be a full 3 weeks after it was supposedly mailed.

I need to make a change in my car insurance policy. I called TD Insurance twice. The first time I was on hold for a bit less than 2 hours. I hung up. The second time it was over 2 1/2 hours. Again I hung up. By calling the claims department and begging them to get someone in customer service to call me, I managed to get someone in customer service to contact me. He gave me his email co-ordinates. Over the last 3 days I have emailed him 3 times. TD has yet to respond. They really don't want my business. I have been a client of theirs for over 20 years.

My brother was involved in a car collision, not at fault. The car was a write-off and they offered him a settlement for the car that is less than the market value. We tried to email them and call them multiple times. Just bounced from an adjuster to a supervisor to a manager it was ridiculous. Finally, I contacted my friend who is also a lawyer who helped my brother get the proper settlement for his car and also got a settlement for his collision injury. My suggestion is to get a lawyer if you get into a car collision.