Security National Insurance (TD) Auto Insurance Reviews

Reading the reviews I see many others share my recent bad experience. I have been a TD auto insurance customer for 15+ years with one major and one minor not-at-fault claims, both years ago and they were handled fairly and efficiently. Out of the blue, my premiums increased $600/year this spring. I called to confirm it was unrelated to our old claims. They said it was an across the board increase for everyone. So I switched to another company and saved $500. But TD would not acknowledge my cancellation notification and sent me registered mail to collect payment. I called their 1 800 number repeatedly but even after waiting over one hour several times, it wasn't answered. Makes one wonder how their service and value went from very good to horrible so quickly?

The so-called adjuster has no voice mail... almost a week and no news about my car accident? HOW COME INSURANCE BUREAU of Canada allowing them to operate?

First time contacting TD insurance I was put on hold for 5 hours. The second time I called I was on hold for 3 hours and they came on with a recorded message that they were busy and call ended... Customer service with TD is the worst in the business...

Recently I was in an accident and it took TD 5 days to get in touch with me! So I could not even get a rental. The advisor was untraceable as was his supervisor (I left over 20 messages). Then he wanted me to return rental before the settlement was even reached for my car. Rude advisor!!! Then he freaked out because I contacted his supervisor directly. Rates are great but that’s all that this company has going for them. I still have an open claim with them now and it has been 2 weeks since my injury adjuster has responded to my calls or emails. Very stressful to say the least as 6 weeks after my collision I still have not received any wage loss compensation.

My wife had to deal with this company because of a car accident right after she got fired because they told her company she settled and that's what they were waiting for. Also told us that the MSP BC medical would cover the cost of the pain clinic, well that's true if your 30+ because they won't give anyone else young the corazon shots as they wreck your bones. And she lost $3500 depreciation value of her car and they said that's not their problem, oh really how the driver that hit us was insured through you. If you ever have experience with a claim with these people don't settle with what they offer you they are just lucky I don't have money for a lawyer to sue for misleading also reveals personal info. This company is terrible and I hope I never have to deal with them again and I hope nobody else does either.

I'm trying to replace my policy with my new vehicle, I've been trying for 4 days the reception puts me through to the department who keeps putting me on hold I'm picking up the car today and still can't get through. I am cancelling policy this is insane worst ever!

I called yesterday 5/27/19 was on hold for 24 minutes, called next day morning was on hold for 18 minutes, called afternoon still on hold for 34 minutes. This is extremely bad.

I received my renewal. My premium is $1202 and the premium for the occasional driver is $262 for a total premium of $1464. I phoned to remove the occasional driver and now my premium is $1460 - what?! The staff at the loyalty dept could not explain why my premium did not stay at $1202. He told me there are many calculations behind the scene and that's what the calculation is. I told him I'm the same driver with or without the occasional driver, and the occasional driver has no impact on my driving skill. He says the car is more available to me now that the occasional driver is no longer insured. The fact is the occasional driver can still drive my car with my permission for the same amount of time and without insurance. I asked him to explain the advantage of having the occasional driver insured. His explanation: without the occasional driver insured, an accident claim will affect my premium; and get this, WITH the occasional driver insured, an accident claim WILL affect my premium. I told him that reasoning is absurd because there is no difference. He was not capable of explaining any further. I was on the phone with him for 20 mins. I've been with them since 1988 (30 years!). He thanked me for my loyalty and offered $40 off my house insurance. I asked that if he was so appreciative of my loyalty, why was the $40 discount not offered up front on my original renewal. It's all lip service. What a scam!

For reasons that were not clearly explained, they increased my insurance costs by over $200 a year. Got insurance elsewhere for $250 less a year. Tried telling them that their pricing was not competitive. They don't care. Ended up calling half a dozen times to try and fix this, finally went elsewhere. Remember, insurance is a commodity service you can get anywhere. If they treat you poorly, there is no reason to deal with them. Take your business elsewhere like I did

This company will do what ever they can to deny your claim. Buyer beware. Take your business elsewhere