Security National Insurance (TD) Auto Insurance Reviews

On October 9, 2021, I contacted Security National Insurance Company, Toronto, Ontario to remove the insurance off from a car I had just sold. The representative I spoke with took a very long time, (leaving me on hold, to boot) to execute the cancellation. Then she insisted she "update" my file, which included questions about the use of my wife's car. I insisted she speak to my wife - how could I know or attest to her use of her vehicle? I also complained that it was already late in the evening< i was tired and spending more time discussing insurance (my cancellation task already completed) was neither how I wanted nor intended to spend the end of a very tiring workday. However, I said, I would like to get a quote on insuring a travel trailer I had recently acquired. Another hold, after which she returned to our call and resumed questioning - about my wife's use of her car! I hung up on her.

Reading the reviews I see many others share my recent bad experience. I have been a TD auto insurance customer for 15+ years with one major and one minor not-at-fault claims, both years ago and they were handled fairly and efficiently. Out of the blue, my premiums increased $600/year this spring. I called to confirm it was unrelated to our old claims. They said it was an across the board increase for everyone. So I switched to another company and saved $500. But TD would not acknowledge my cancellation notification and sent me registered mail to collect payment. I called their 1 800 number repeatedly but even after waiting over one hour several times, it wasn't answered. Makes one wonder how their service and value went from very good to horrible so quickly?

I'm trying to replace my policy with my new vehicle, I've been trying for 4 days the reception puts me through to the department who keeps putting me on hold I'm picking up the car today and still can't get through. I am cancelling policy this is insane worst ever!