Very poor customer service
by otto on Oct 13, 2020
1.5 out of 5 stars
Car Insurance Reviews
Zenith Insurance Auto Insurance Reviews
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I have been with this company for the past 10 years. Increases were reasonable. Suddenly this year car insurance increased 36%! They could not make up their mind as to the reason, so here are samples a) high cost of repair for my car; b) too many accidents for this type of car; c) POSTAL CODE! Now all of these are irrelevant to me, this is discriminatory and generally gauging the consumer. When other companies reduced their rates due to COVID they ignored this. There are better Canadian Companies!
I have been trying to contact the broker on the phone more than once for more than an hour with no success. Very poor customer service. As well my house and car insurance went up by 24.62% without having any claim, accident or ticket. I was told that this was a general increase. What an excuse!!!