Gore Mutual Insurance Company Auto Insurance Reviews

My experiences with Gore Mutual this year—on both my own policy and my wife’s—have been nothing short of a nightmare. I have dealt with many companies, but this has been, by far, one of the most frustrating and stressful.
1. Unfair Practices and Lack of Transparency
A single missed payment due to a banking error led to the abrupt cancellation of my policy. When I reached out to resolve this, I was met with a flat “no,” without any explanation or willingness to consider my situation. The lack of transparency in their decision-making process is unacceptable and leaves customers in the dark.
2. Poor Customer Service
Throughout my interactions, their representatives were rude, dismissive, and unwilling to assist or clarify. Reasonable requests for dialogue or explanations were brushed aside, making me feel like my concerns didn’t matter at all.
3. Negative Comparisons to Competitors
Ironically, Gore Mutual’s rates were almost double those of their competitors when we initially signed with them. This makes their lack of service and inflexibility even harder to justify. In hindsight, it’s clear we should have shopped around before signing anything. I strongly urge anyone considering Gore Mutual to compare prices with other providers—you’ll likely find much better options with better service at a far lower cost.
4. Financial and Emotional Hardship
The abrupt cancellation of my policy caused immense stress and left me scrambling to secure new insurance at a significantly higher cost. Their rigid and uncompromising approach has added unnecessary financial and emotional strain to my life.
5. Warning to Future Customers
If you are considering Gore Mutual, I strongly urge you to look elsewhere. This company does not value its customers, does not communicate effectively, and will not act reasonably even in extenuating circumstances.

Unfortunately, due to their complete unwillingness to address or resolve these issues, I have no choice but to escalate this matter to the Financial Services Regulatory Authority of Ontario (FSRA). Their handling of these situations demonstrates a blatant disregard for customer welfare and industry accountability.

Save yourself the frustration and stress—choose a provider that actually cares about their clients. And above all, price shop before signing anything with Gore Mutual. Their rates are high, and their service is not worth the premium.

Horrible customer service never returned my calls until policy was too late to change without a penalty!! Never recommend them to anyone.

I’m appalled that my car insurance has risen from 164 a month to 234 a month as a 34 year old female with 0 convictions. It has risen 38% percent. What a complete scam and greed. Shame on you Gore Mutual. You have lost a customer.

After 35 years of never filing a claim, I filed for a small dent in my door. After a long lecture from the agent about what wasn't available to me in my policy I went ahead with a claim. After two weeks I heard nothing so took my own photos and submitted them. Again I heard nothing and went to the repair service who again took photos. He submitted them to the company and after another two weeks of emails and phone calls that were never returned, I decided to cancel the claim. This company is a scam. I was completely ignored as a customer but they were happy to take my money, raise the rate and give me nothing for a covid rebate. You get what you pay for. With Gore Mutual, a lower rate equals ZERO services.

They’re absolutely terrible. The worst company I have ever witnessed. Ok, so where to start... I’m 20 years old and I’m from Jersey (natural-born American citizen) and I recently moved to Ontario to be with my fiance (natural-born Canadian citizen). I needed to get my car registered ASAP so I wound up looking for the cheapest auto insurance I could, seeing as my fiancé and I already had a lot to pay for and things were/are tight. I go through a broker who shows me a list of quotes, with Gore being the cheapest at $185. I went with it, sent the broker all my info (including all of my New Jersey information) and my application was processed and approved. There was never an issue until the weeks/months following. My broker gives me temporary slips over email so I can get my car registered and drive legally while I wait for my official documents. (Keep in mind that yes, I do have an Ontario driver’s license). And boy do I wait. And wait. And wait. The temporary slips are good for a month, in which I should receive my documents in the mail within that time. But I never did. I emailed the broker who told me she didn’t know what was going on and would email me a new set of temporary slips while I waited (again). The next month goes by and my broker tells me that my rate went up and neither she nor I was ever informed! It was around the end of August of 2019. My fiancé and I then come to find out that the rate went up from $185 a month to $309! It’s completely unaffordable for us. All because they “didn’t want to honour my Jersey license”. They knew about it. They processed and approved my application with my Jersey license and my Ontario license and yet, somehow it was an issue? So, within the two months of waiting, this is what I get dropped on me. My partner and I called Gore themselves a few times, but each time, they shot us down saying that we couldn’t talk to them and that we have to talk to our broker. But our broker was lost as well, seeing as she had no idea what was going on either. So... no communication from Gore to neither me nor the broker. Needless to say, we cancelled on the spot. We were told that there would be no cancellation fee and that we were cancelled a pro-rata rather than a short rate. They were playing at being compassionate. I would’ve accepted had I not seen a tiny little detail. They were trying to charge us $139 for God knows what and attempted to make us pay the first month of September (this month) on August 28th. We cancelled our policy on the 23rd of August. So, they tried to take an early payment for a cancelled policy and to make it worse, it was at a rate that was not agreed upon initially. So now, they want us to pay $448, yet in reality, I should be only paying for the two months that I was insured. So around $370 or their pro-rata amount $309. Not the extra $139 I’d never seen or heard about. And besides... if my insurance was fully legal and official, why wasn’t I making any payments during July and August? Did they expect me to pay the $185/309 along with the two months all in one pop in September? Then I would’ve paid close to $700 which is nowhere near affordable! TL;DR Went with Gore because they were affordable initially. Because of scarce communication and constantly being screwed over(raised rate without notice, no emails or calls, and not giving me any official documentation), I cancelled. Now they want money they aren’t owed and are trying to scam me. This company is borderline fraudulent. STAY AWAY!

I was involved in an accident in 2009. A third party sued me even though damages were only a crack in the plastic rear bumper (clearly a scam). Gore Mutual denied to represent me and claimed "material misrepresentation". I was overwhelmed at the time and have been self-representing for 10 years until I attended a pre-trial a few months ago. I decided to hire a lawyer to set aside my noting in default and prepare a defence statement. I am having to pay 7,500. I have suffered from depression and stress and have lost money un-rightfully over the years. Gore Mutual never detailed their basis for their material misrepresentation claim. I was 20 years old and dealing with a lot at the time to handle the situation and a large amount of mail being sent. Do not ever do business with them. You will have too much trouble if involved in an accident.

I was recently in a car accident of which I was at fault. The Gore representative (Samantha) at first was so kind, understanding and accommodating. But that quickly changed. The minute their representative/mechanic went to appraise the damage to my car. I was notified on Friday that they had declared it a total write-off. I was offered a low ball price and told I must remove my belongings and sign it over to them by Wed. Also, that the rental vehicle had to be back on Wed. But the settlement check wouldn't be available to me for 2 days if sent to my Broker or 7-10 if they sent it to me. My response: Samantha, Well I suppose Gore made the decision on what to do with the vehicle I bought and paid for, which for the record I paid $3,339.00 and still owe money on. That's mighty kind of you. I can't help but notice how sympathetic and compassionate you were earlier this week. And how understanding and patient I was. Boy, has your tone EVER changed. Yes, that's fine. Thank you immensely Gore Mutual Insurance for making the decision on what to do with a car you do not own or owe money for. Also, I would like to thank you as I do not own a credit card and therefore I cannot rent another vehicle after the 12th. I recently got a new job and am still in the probationary period, without a vehicle to get me there I'll be fired. You REALLY expect someone to find, buy and insure a vehicle in three days? And you do so BEFORE delivering a check? How do you sleep at night I wonder? Lovely service, Gore, top notch

Don't even want to give 1 rating - should be absolute zero rating! A tire blew on my vehicle and sent me into the ditch. Substantial damage to my vehicle. It has been 3 weeks and still don't have an answer on whether the car is to be fixed or written off. I have been calling, emailing and still no answers. The adjuster has been to look at the vehicle 4 times, but still no answers. They are still getting their premiums for a vehicle I can't drive. Oh - but they have informed me that they are cancelling my policy - I'm now considered high risk. This is the one and only claim in over 10 years I have been with them. Awesome - take my money for 10 years then give me the royal run around when I have a claim. My parents have been with them for over 28 years. They are obviously going somewhere else for their insurance!

A friend who is a senior citizen and long-time client of Gore recently had her vehicle in a rural parking lot when a powerful wind suddenly occurred and literally blew a large hay wagon out of the field and into the rear fender of her vehicle. The rear tail light lens was damaged as well as minor damage to the tailgate of the vehicle. The vehicle was a hardtop Jeep and the top had a single vertical crack approx 4” in length. Overall the damage was very minor! She notified her agent and was told to take the vehicle to a specific auto body repair shop. Much to her dismay, she was advised a few days later that her Jeep was declared a write-off. She was advised to bring in her ownership and sign the vehicle transfer portion and her claim would be processed. She was heartbroken. She had purchased the vehicle new and had done regular maintenance and kept it in immaculate condition. It also had unbelievably low mileage on it. She offered to have the top repaired at her own expense rather than the replacement quoted by the body shop. Her request was denied. She then asked to withdraw the claim and do all the repairs at her own expense. She was advised that because the vehicle had been written off that it was no longer insurable by any company. Feeling defeated, she signed over the vehicle. I heard her story between her tears as she truly was devastated. It appears to me that she was bullied into giving up her vehicle. I find it hard to believe that her vehicle ended up in a wrecking yard crushing machine or as a parts vehicle. Not only was there a complete lack of compassion on the insurer’s part, it leaves one wondering who was the lucky person who ended up with that Jeep and furthermore, who ended up profiting from this whole situation? The insurer and/or the body shop? Certainly not my friend. Not an upstanding company. I would like to see an investigation into possible fraudulent activity by the parties involved.

I was involved in a car accident, someone ran a red and ran into me. I was very sore and had back pain. Gore were telling me that I need to sign a form saying that I was ok. I refused, I said that if the pain doesn't go away I will see a chiropractor. Then they gave me a lowball offer on my car. Again I said no. We came to an agreement on the lowball offer (mainly because I wanted this resolved and I was allowed to get the new tires I had just put on my car). They then cancelled the rental. And broke the agreement by taking the car with the new tires. I have been with this company for over 10 years however I won't be there any longer. Up until this incident, I thought that I had a good company. However, the savings if any, were not worth the experience of dealing with them ever again.