BCAA Auto Insurance Reviews

I had the worst experience with bcaa. My car battery died and I needed a new one soy fiancé called and booked an appt but we later had to change the appt time to a later time because I’m the one with the membership. We changed it to 7pm as I wouldn’t be home till then because of work and the support line person told me that it would not be a problem at all… I then got a call at 7:10 telling me that I would have to wait 2 hours or till the next morning, so because I work I decided to wait the 2 hours… got another call an hour later saying that all of the battery replacement people went home sick… ok fine, rescheduled for the next day at 7pm and the lady on the phone told me she would make a note saying that they HAD to make it to me since I had already been rescheduled… the next day comes and at 7pm I get a call saying that they don’t know why I was scheduled that late as they have no one working that late that can help me.. so I had to schedule for the next morning (this is day 3) for the first appt that they had which was 6:15.. they didn’t show up till 8. The only good part about this whole experience was the guy that changed my battery, he was very nice and got the job done quickly but even he couldn’t believe what had happened to me. 5 stars for the battery man, 0 for everything else.

I just recently had a total loss of my 2010 Santa Fe. The adjuster assigned to my claim has been curt and unprofessional thru emails. There are spelling and grammatical errors and zero pleasantries. It’s given me a feeling of being unwelcome. I did repairs and maintenance to my vehicle on July 10th of $2900 and in June spent $1400. On July 14th a deer totalled the vehicle. Prior to the knowledge of the work done which included four brand new tires costing $824 and two ball joints, brake callipers etc... the adjuster came up $500 from the original settlement offer. What a kick in the teeth. The entire time I have been hounded to send the signed registration. I had a great experience with them the entire time I’ve been forking out money with no claims, but the second I need to “cash in” I’m a nuisance.