Belairdirect Auto Insurance Reviews

Driving in Canada for almost 17 yrs and never met with an accident or had a ticket in all these years. Bel direct asked me to download their App to monitor my driving and close to completion period their mobile app suddenly does not work.
I re-installed and call their technical services but still did not get restored.
For renewal, as expected, they blamed me for not using the app for 3 months and increased my insurance by $33.

Waiting time is too long to get in contact with an agent, just to cancel my policy.
Agents keep redirecting me to different people to solve the same problem.

My husband's car was vandalized in the parking lot almost 3 weeks ago we have no car and they told us that their appraiser team was a week behind then told us on Thursday, June 29 or Friday, June 30 that an appraiser will be going to our shop on Tuesday, July 4th but now spoke to my husband today and told him that an appraiser was just signed to us. If you’re looking for an insurance company do not come to this one!

Cancelled my insurance with no warning. I called in as my payment came back (bank's fault) and the guy said he'll get back to me no call no email just happened to look on my app it said cancelled. I will never tell anyone to use these guys what a joke I was a 10+ client with no accidents.

Belairdirect has double charged my bank account for the last 3 months and when I call they’re telling me I have missed a payment. That’s weird because I've paid them over $700 in the last 2 months.
Last month I called because a call representative Ariel was trying to tell me I owed $600 which didn’t sound right. I called a week later since she was not a nice lady and was told $600 was to cancel my contract and $400 was what I owed. So she tried to get me to buy out my contract and said it would pay my bill and Belair is a thieve!