Belairdirect Auto Insurance Reviews

My signup experience was pleasant and the lady that attended to me was patient and very helpful.

I was looking to switch my insurance over from another company and the person I talked to was the most helpful customer service representative I have ever spoken to. He did everything he could to give me the best rate possible and helped me save money. I was looking for the cheapest basic insurance for my older car and this was by far the cheapest and had far better customer support than the other companies I spoke to. He was very patient and I'm very glad I went with this company, despite the experiences of some. Given my age, it was impossible to find quotes as low as I did here.

I've only been insured for 1 month, so no claims yet (I'll update my review later if necessary), but I have honestly never had better customer service with ANY company than I've had with BelairDirect so far. The agent I worked with (Mark L) went way above and beyond to get me the best possible rate. I haven't had car insurance since high school (which was a LONG time ago) so to help me get proof of that insurance and lower my rate, he called my grandpa AND my grandpa's insurance company for me. When they wouldn't release the info to him, he hooked up a group call and sat on hold with me (for a long time) and cracked hilarious jokes... and then did it all over again when our call was accidentally dropped! He saved me more than $500 with a fully-stacked plan and undercut every other quote I got by a long shot. I really felt like I was working with a person and not a salesman. Fingers crossed that the claims process is this good!

I was in a bit of a panic as my insurance was running out and I still had my BC plates on. Belair called me back within the hour, and my policy started the next day. Phew! Good service.

A representative was so professional and knowledgeable that I not only reinstated my insurance but also change my mind of switching over my insurance company for better rates upon my renewal. Thank you for working with the customer's needs and helping me to get back on the road with very good coverage.