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Belairdirect Auto Insurance Reviews

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(527 reviews)
Belairdirect
1.8 out of 5 stars:

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Pleasant Signup Experience

by Timotheux on Jul 14, 2023
5 out of 5 stars

My signup experience was pleasant and the lady that attended to me was patient and very helpful.

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Amazing attitude, very helpful, best price

by miklo on Jul 29, 2022
5 out of 5 stars

I was looking to switch my insurance over from another company and the person I talked to was the most helpful customer service representative I have ever spoken to. He did everything he could to give me the best rate possible and helped me save money. I was looking for the cheapest basic insurance for my older car and this was by far the cheapest and had far better customer support than the other companies I spoke to. He was very patient and I'm very glad I went with this company, despite the experiences of some. Given my age, it was impossible to find quotes as low as I did here.

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Stopped after quote

by Pissed off on May 25, 2022
1 out of 5 stars

We received a quote and it increased once we were on the phone with them so we said no! The agent said she will hold the account and call us the next day, when she called we said no. The next week they withdrew the month's fees. When I called and stated they took the money they said it takes 2 weeks to return, even though we do not have an account with them, thieves at best!!!

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Amazing customer service

by TS on Sep 20, 2021
5 out of 5 stars

I've only been insured for 1 month, so no claims yet (I'll update my review later if necessary), but I have honestly never had better customer service with ANY company than I've had with BelairDirect so far. The agent I worked with (Mark L) went way above and beyond to get me the best possible rate. I haven't had car insurance since high school (which was a LONG time ago) so to help me get proof of that insurance and lower my rate, he called my grandpa AND my grandpa's insurance company for me. When they wouldn't release the info to him, he hooked up a group call and sat on hold with me (for a long time) and cracked hilarious jokes... and then did it all over again when our call was accidentally dropped! He saved me more than $500 with a fully-stacked plan and undercut every other quote I got by a long shot. I really felt like I was working with a person and not a salesman. Fingers crossed that the claims process is this good!

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Intact Insurance

by Unimpressed on Jun 18, 2021
1.3 out of 5 stars

It took too long, came early and still not finished in 2 hours. Sales staff barely talked and poor customer service.

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Can’t even do paperwork

by Paul on May 20, 2021
1 out of 5 stars

They charged me $2,000 for a year of insurance but according to their app and the government of Ontario, my insurance policy doesn’t exist.

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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Poor service

by Graham on Apr 9, 2021
2.5 out of 5 stars

After phoning and speaking with an agent I received a quote. Needed to speak to the agent so sent her an email, not to a general email at the company, but to her personal email at the company. Never got a response. Went with another company.

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Good stuff!

by Alice on Apr 2, 2021
5 out of 5 stars

I was in a bit of a panic as my insurance was running out and I still had my BC plates on. Belair called me back within the hour, and my policy started the next day. Phew! Good service.

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Switching companies

by Beck3713 on Mar 24, 2021
1 out of 5 stars

I simply cannot come to understand why the record of someone in my household should affect me. Belair was the only quote I could afford due to covid and refused to take me because of someone else's driving record. I'm appalled. Do they not want the business? There is nothing wrong with my driving and it's completely unfair. Guess I won't be driving anytime soon or getting to my job.

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customer service intolerable

by MICHAEL PERZOW on Mar 22, 2021
1 out of 5 stars

I filled out the online form to buy car insurance today
and when I finished gave me a quote quickly. When I called to confirm and buy a telephone operator could hardly speak English and I am fluently bilingual.
She said she had to ask the same questions again and the date she had told me for a claim I reported more than 4 years ago was somehow wrong according to her but it wasn't on the form I filled out an hour earlier so she said based on changing the date of that claim my premium would increase by $47 per month WHAT A JOKE AND POOREST CUSTOMER SERVICE I EVER HAD

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