Car Insurance Reviews

TD Insurance Auto Insurance Reviews

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(588 reviews)
TD Insurance
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Don't ever use td insurance

by Kyle on Jan 1, 2016
1 out of 5 stars

I I had my 2009 cobalt ss stolen from my house I am with td insurance I filed my police report did all the nessasary paper work. I had car rental coverage no problems getting a car rental. I found my own car ditched down the road from my house the next day waited 4 hours for police to show. My car was towed to accodomy towing and put in there yard. Only damage my car had was a driver's side window that's it . The toe company never covered my window it was exposed to rain and snow and ruined the interior and all my electrical components in my car. I waited 2 weeks never heard a thing from td insurance I was not allowed to access my car at the tow yard until the police released it. It took so long I had to call sheriff office myself to get released. My car had more damage then when it was stolen. Finally td insurance contacted me saying a adjuster was looking at my car and it was going to Steele Chevrolet to be fixed. I have till this day 2 months later have not heard anything about my car. I even was put under criminal investigation over stealing my own car I have been paying off for 4 years which went no where because there's nothing to put me in the wrong over my cell phone records and my alibis where I was when my car went missing. I recently had to take my car rental back still with no car of my own and got charged over $500 for the car rental. I believe that this is the worst service that has costed me my job my apartment and my own vehicle that I still have no idea what's going on if it's going to get fixed or there just going to send me another bill after paying full coverage to Td insurance for 4 years. I would recommend to cancel any insurances you have with td insurance and if you have had a car stolen get a lawyer to look after your claim they will just screw your life over because it's hard to have a job with no vehicle and having to waste your own time and money dealing with td insurance. I hope no one goes thru this and that you cancel td insurance and get a company like co-operators insurance that will actually be behind you and take care of you like they should. Td insurance is the worSt insurance company you can have by my experience with them.

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TD customer service

by presquille on Dec 10, 2015
5 out of 5 stars

I received the best customer service today speaking to Carrie Ann. She was friendly, helpful and offered additional info for my benefit. Bravo!!!

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Near Death Exp - Not Covered

by Very Dissapointed on Dec 8, 2015
1 out of 5 stars

I am dissatisfied and extremely disappointed with the lack of service that I have been receiving with TD insurance and I would not recommend them to anyone. I was stopped at a red light on November 6th when a roll of truck rolled back. The 2 beams of the truck crushed my hood and my window and if it wasn't for my fast thinking; I jumped out of the car, I could have been crushed as well. I jumped out of the car and started yelling at the driver that his truck was rolling back.

TD called me on December 1st and advised me that my car would be ready and drove from Woodbridge to Mississauga to pick it up and when I arrived at the Shop I noticed the engine light that comes on. The 10,000 pounds that crushed my car also damaged the internal cam shaft of my car and now it is leaking. I have been told by the shop that TD will not be covering for this damage!! My car was running perfectly before the accident and NOW TD does want to pay for full coverage.

In addition to my near death experience, I have been told by TD that my policy has a $1000.00 NO FAULT DEDUCTIBLE, which I had no idea that my policy had. I was thought to believe that $1000.00 would be charged to me when the accident is AT MY FAULT.

Four weeks have passed and I'm left with a $1000.00 bill plus $1,000's more to fix the cam shaft and the leaking through the head gasket!

I have been in contact with some lawyers and the local media to bring this matter to everyone's attention and to help others who are left with $1000.00 bill. I cannot believe the multi million dollar company is taking full advantage of the consumer!!

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Horrible experience

by Not amused on Nov 10, 2015
1 out of 5 stars

I would not recommend Td to anyone I was constantly being ripped off by this company and you were trying to charge me $240 dollars for parking my car in my yard which covered absolutely nothing for other insurance companiesyou pay $20 a year for fire and theft on your car for it being parked would not recommend TD insurance company to anyone you're in for a bad experience I lost about $900 that they ripped off for me

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Horrible customer service!!

by ctp on Oct 28, 2015
1 out of 5 stars

I called to get a quote about insuring another car and driver. I was given a rate of 2725 for two cars. When I called the next day to go forward with the insurance, they gave me a rate that was $200 dollars more even though there was a note left stating the quote was 2725. The guy over the telephone told me that the person giving me the quote might have made a mistake and that he would have to listen to our conversation from Saturday and find the mistake and "penalize" the guy. The guy tried to blame it on me by saying I might have given the wrong information, however I had given exact and accurate information on both phone calls. All the guy could have said on the phone was "sorry maybe the other guy made a mistake"

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TD- SCAMMERS

by Luxx89 on Oct 2, 2015
1 out of 5 stars

Recently TD Car Insurance has been taking my car insurance out ONE DAY earlier than stated on their policy that I agreed to. I forgot about catching those pricks earlier by one day before my actual car insurance came out, and low and behold, it came out ONE DAY EARLIER AGAIN. This time they check mate me. I "missed" it and than they charged me 48$ and said the car insurance would try and come out between 2-5 business days again. I deposited the money into the account where automatic with drawls come out of. Two days later we receive a letter in the mail stating it would come out on OCT 1ST 2015 and that ANOTHER 25$ admin fee would come out NEXT car insurance payment date (not this one), not the original 2-5 days, but 9 more days (sick bastards) they know how I deal with my online banking and that ALL my bills come out on the 1st of every month, so they were hoping I would forget to transfer fees from my other bank to this account. Anyways OCT 1ST and what do they do? They pull out the 25$ ADMIN FEE and than they pull out my car insurance, hoping I would not catch it (the 25$ fee) so that they could charge me ANOTHER 48$ (because they were not suppose to take out that 25$ fee until next car payment) You need to be careful with TD. They are sneaky sob's, and they watch how you bank, and get to know you as a person through your online banking, to ding you for fee's. Paying an overdraft fee monthly and or having overdraft is pretty much a payment to keep them off of your bank. There the mafia, that pay analysts to watch your every move so they know when they can ding you with fees. RUN AWAY FROM THEM WHILE YOU CAN!!!

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Good customer service

by itbrian on Oct 1, 2015
4 out of 5 stars

I've been with TD for about 3 years now. They have some of the best customer service. However they have recently increased my premiums by about $1000. Had to move to another company as a result. I will miss their customer service.

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Stay away, poorly run company!

by Leaving customer on Sep 3, 2015
1 out of 5 stars

Bill J.'s review of Td Insurance Home and Auto

TD Insurance sucks! I still don't have my vehicle insurance cards after calling twice to have them sent out! They don't want any risk either. They wouldn't touch me with a ten foot pole cause I wanted a wood stove. So I said fine, I will use heat pumps. But I was not happy I couldn't do this at least as a secondary heating source. Wood stoves are fine if properly installed (WET certified )and cleaned yearly. Then I wanted insurance for our daycare, but we have a secured above ground pool. NOPE! TD doesn't insure anyone with a pool and a small daycare. Wait...what? If the pool is 100% secured to their liking why not? Cause they just want your money with little to no risk. Completely unproffessional on the phone. One lady was even annoyed that I had a new driver in the house that wasn't noted on the policy yet. Sheesh...sorry! I will be moving away from this company, I can only imagine what a claim would be like getting done. No thanks.

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Uncaring people

by Jim on Aug 14, 2015
1 out of 5 stars

10 year loyal customer for home and auto. 2 incidents (minor speeding, and minor 50% at fault fender bender. Cancelled my auto. You are nothing but a number to them and basic human decency is not a part of their business philosophy. Steer clear of this place.

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TD Cheap but terrible

by ad on Jul 7, 2015
1.5 out of 5 stars

Yes premium prices are one of the lowest out there, but apparently for a reason. A nightmare to deal with on all of my claims, frequently puts rates up with no explanation or reason (after being on hold for 30 minutes they cant even explain why except changes to market etc etc). Having a terrible time dealing with my physiotherapy right now, will be changing companies as soon as things are resolved. As with other people, if there was a no star option for Customer Service and especially Claim Service I would use it.

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