TD Insurance Auto Insurance Reviews

I have only been a TD customer for a few years with a clean record. Last year (2015) I had a claim after an animal hit and this year my husband had a accident and wrote off his car. The claim and payout was fairly quick but then they refused to insure the replacement car. Its a 2011 crown vic - former police car. I have been fighting with them for 4 days over this and today got told to look around for another insurance company just in case as there is no guarantee they will insure it even after jumping through all their hoops.

I have had the worst experience with TD I have been a loyal customer for years. I have never had an insurance company like them, they have no sense of integrity and when I asked to make a payment from when I fell sick and ALMOST lost my LIFE !!! They were ignorant and wouldn't settle with me. They wanted me to pay 2000$ when I still have registered insurance right as I write this. I would never go to them, ignorant and zero concern for their customers

I paid my premiums on time every month for years. When I had to make a small claim it turned into a nightmare very fast. It start with taking 4 days to get a hold of my adjuster just to be passed to someone else who also never picked up his phone. After a week I finally had my vehicle in the garage. The adjuster needed to go to the shop to approve additional work. Which took him 1 day to go out. To top it all off, I phoned to get a rental car and they said I did not have coverage. I'm pretty sure having a brand new car I won want rental car coverage and all the bell and whistles. It seems that when I switched from my older vehicle to my new one someone forgot to add their grand tourism (or whatever) package. So, no rental and a vehicle that has been out of use for a week because td people do not answer the phone or return calls. I recently switch to sharp insurance and never have been happier. I got a lower rate and they have super short wait times to talk to people and a smartphone app that is handy. Beware of td

I see so many complaints of how they were jerked because of accidents and claims. But wait what about me?. Absolutely no claims,no tickets,no accidents for 10 years with this company and this year they raised it by 25%, yes you read it right 25%. Never ever go with TD for any of their products. I will go without a car if I have to but will not renew and never in my life have anything to with TD insurance or TD bank of TD group, TOTALLY DUMB. By the way why can't I give a negative no star rating here ? makes no sense.

DO NOT USE TD INSURANCE!!!!!!!

Driving home from the grocery store on the highway to my house a guy blew a stop sign and tried making a left hand turn in front of me. wrote off both of our vehicles and he was arrested for reckless endangerment. He was 100% at fault and my vehicle was only 6 months old. when we bought the vehicle we made sure we had replacement value, meaning we get a new vehicle equal to or better than what we had even if it was my fault. Now td is trying to take my $50,000.00 SUV and write me a check for $33,000.00 ON A 6 MONTH OLD SUV! trying to saddle me with almost $20,000.00 in debt plus I still have to go and get a new vehicle. They are disgusting crooks and as soon as everything is settled I will be switching to any other insurance company.

Long term TD customer,they gladly take your money, until you have a claim. No fault rear ended at red light over 3 months ago, claim still not settled. Adjuster moves very slowly and borders on rude. When this claim is FINALLY settled, will be moving on to another company. Poor customer service when you need it!

I got a quote of a bundled insurance (auto and condo) before I was purchasing my car. A fortnight later, I called in to inform TD that I would be taking possession of the condo soon and I'd like to give them my bank information. To my astonishment, the final quote was around 200$ more than the initial one.

I expressed my frustration with the customer service person. The person was all understanding and asked me to send in a retroactive cancellation application, promising there wouldn't be any fees. I work in risk management so I found this a happy surprise. With this promise from TD, I gladly sent in the document and called Lapersonal for a lower quote.

Several days later, I got two mails from TD. One telling me that my Condo insurance had been successfully cancelled, the other telling me I had to pay for my auto insurance in full.

Confused, I resent my document to TD asking them to verify since it was a cancellation for two policies.

A few days later, I got a mail from TD saying the auto insurance was cancelled, but I had to pay $180+ . I didn't even save that much money from switching to Lapersonal.

So I called in customer service again asking for an explanation. They told me what I had thought they would do when I asked about the cancellation: the $180+ was for the period from the inception of the policy to the date I sent in the cancellation. I WAS TOLD QUITE DIFFERENTLY BY THE TIME THE PERSON INSTRUCTED ME TO CANCEL THE POLICY.

The customer service told me to write down that I really wanted to cancel the policy and send the LaPersonal proof of insurance to them. I did so right away.

A few days later I received another bill. This time the money I "OWED" was $197.58! Not only nothing had been done to resolve the problem, I was charged interest!!

This is the worst experience I've had with any insurance company. What I experience is 100% fraud, once during the initial quoting period once during the cancellation. I'm seeking all the ways I can to have this bill write off but I don't have all the time in the world. Avoid this dishonest company at all cost.

I have 4 vehicles, UTV, and home insurance with TD for the past 15 years. No Claims, and my reward? An 11.6% premium increase for 2016. Will be shopping around.

Just had mine go up 178$ a year. Phoned in and the representative tells me to drop comprehensive to save 700$ I say no and at the same time he is telling me my car is only worth 2000$ yet they are charging me 700$ a year comprehensive, you would think they would lower that rate to a more reasonable amount like 400$ a year. What a joke this company is.

I've been a five year lisenced insured driver with TD for five years now. And I have no get ten any decreases at all. My policy renewal has went up almost 400.00. I've never had any claims and never missed a payment. Other companies have quoted me at 110 to 120. Offering same as TD just my policy date was just around the corner and didn't have time to switch. Just don't feel like they are offering me there best services. I have one 2010 Kia Sportage and have to pay 2300 premium.. Wow is all I can say.. I know people who have two drivers and pay way less than that on a brand new vehicle.