TD Insurance Auto Insurance Reviews

Trying to make changes to auto insurance and the wait times are atrocious. It was 52 minutes the other day, until I had to give up. It's been 32 minutes so far and I called first thing in the morning. I'll be cancelling my insurance once I speak to someone. Their auto rates are astronomical.

I was getting a quote for auto and home. I am not an insurance agent so I don't know what question to ask except a few questions on liability and deductible. TD would not email quote for me to look at the details and ask me to decide on quote on the phone. The key thing here to remember is once they issue a policy, you pay the money and they will mail you the details. However, if you find any issue and want to cancel the policy, there is a heavy penalty. When it comes to customer-centric policy, TD is 100 years behind.

Absolutely terrible wait times for representatives... I spent almost an entire day (6 hours a least) on hold waiting for a representative ... By the time I spoke with someone I was so frustrated I cancelled my policy and switched companies. On top of that, the rates are bad, I saved 80 dollars a month when I switch to the new company!

I have been with TD for over 20 years. We went from a 2 car family to a 1 car family. They jacked up my rates $ 600.00 per year on 1 car because I do not have a 2 car discount!

I am currently on the phone for 2 hours, and yet, this has always been the norm!

I just want to activate my TD Advantage but can't call them last 3 weeks. My records for house and car are all clean but they are trying to raise the payment every year. Each rise is about 5-50%. I must add another driver next 2 weeks and very worry about can't get a hold with them to do this. I am working full time and can't call and wait all times like this. Please!

It’s been 3 days and I still haven’t got back the 3 payments that were withdrawn from my account !? What I don’t understand is how can something like this even happen from such a big company?! This is frustrating ... Also the customer service sucks I called three different times today and I was told three different solutions from 3 different agents, one told me someone from the accounting team would call me back the same day to resolve the issue and the second person told me I have to wait 2-3 business days, and the third one told me I should have got my 450 dollars back within 24 hours!!! Even their automated voice over is horrible... at least give the truth about when our money will be reimbursed instead of making us believe it will be resolved within 24 hours. So disappointed as I’ve never had this happen to me with other insurance companies. I’m sure enough that they are going to lose tons of clients for this as it just does not make any sense how all the sudden money has been withdrawn after the payment date and not just one time but 3-5 times!!? Seems like fraud to me!

There has a grey period of no additional charge (accident forgiveness) due to hit and run case on the vehicle I claim last year. This year of a sudden, I see an additional charge for accident forgiveness this year renew. I still try to call them to find out the reasons. Unfortunately, it has been very difficult to contact the agent due to long waiting (more than an hour) by phone. Perhaps I have to try another day to contact them again. Teresa

Wake up this morning to 4 payments withdrawn from my account. Leaving me with barely any money for the rest of my bills let alone to live. Called in waiting on the phone for 45 mins to get through to someone & all I get is "we are looking into this the money will go back in your account" WITH ABSOLUTELY NO TIME FRAME! Reevaluate if you are with them. As soon as that money is back in my account I am out.

I am a customer, of approximately 15+ years.

I called them today, for a change to my policy, they did not answer.

I have begun to call for other quotes.