TD Insurance Auto Insurance Reviews

I'm not sure what is happening but in the last few months every time I've called I've been on hold min 1 hour and longer if I'm switched to another Department. Majority of time when I am transferred, I am on hold first and when I finally get through, they hang up. I was on hold 4 hours being bounced back and forth. They say it takes 5 mins to sign up online and it's impossible. They couldn't even put me through to the right helpdesk until 3 hours into the phone call, then it hung up. May need to switch companies, especially now, that my insurance went up due to moving provinces. Why not hire more employees? The ones you have are friendly and helpful but that's not enough.

Could not get through to speak to someone no matter what I decided to cancel the policy, but that also meant a 2-hour wait on the phone. I was stubborn and held on until I got through!! I was charged a penalty for cancelling after the policy renewed. The fact is, I just could not get through to cancel it! Oh, and the kicker was when I got through to someone and explained that I wanted to cancel. She asked me irrelevant questions and then put me on hold to check something. After another 20 minutes, turns out she put me through to their loyalty department. She proceeded to waste yet more time asking the same irrelevant questions and took another 10 minutes to finally cancel the policy. I have never ever experienced such a wait on the phone with any company. Stay away!

I don't understand how their only means of changing/adding a vehicle is by phone. Especially when the wait times are over 3 hours. I literally went on my one-hour lunch break and came back with the same stupid music playing in the background. Like 99% of insurance companies allow the dealership to fax them confirmations, only TD doesn't...

Anyone reading this review, stay away from TD Insurance. Even if you are seeing this as the cheapest insurance for your case. It has been 3 days that I want to do a policy change. Wait time have been 48 Mins, 1 Hr 37 Mins and today 53 Mins and counting. I am not sure how they are still in business with this kind of customer service.

I've been a client of TD Insurance and their predecessors (Monnex/Meloche Monnex) for over 30 years. But will soon be leaving, because they don't have the staff to answer the phone. I tried to add a new car online, and the VIN 'isn't recognized' despite every VIN search website showing me that it's correct. And the online wait is currently at least an hour because that's how long I've been waiting. I was supposed to pick up my new car tonight, but it seems like that won't happen unless I change insurance companies. Past claim experience (8 years ago) was fine!

Their online calculator wouldn't give me a quote and said to print and fill it in by hand and mail it in (....seriously) or call in. I've been in the phone queue for 2 hours 42 minutes on writing this. Not sure they realize this is 2019? Mail something or wait almost 3 hours not to speak with anyone is unacceptable. I was stubborn to hand on after an hour, 2 was getting silly and now it's just absurd at going on 3 hours. Hanging up.

We phoned in today to request a re-quote regarding our home and auto policy. We waited almost 30mins on the phone to talk to someone who is not even capable of accommodating our inquiries. Waited another 20mins to talk to another representative who has the worst customer service! We’ve been their client for 5 years now and we can’t believe that that is how they treat long-term clients. To cut the story, we found out that our premium even increased this year! We are asking for an explanation as to why is that and this representative just keeps on saying that’s what it shows on their computer screen. What made us really frustrated is how this representative said these exact words: WHO TOLD YOU THAT YOUR PREMIUM WILL DECREASE AS TIME GOES BY? ... and that’s only because we want to have at least something that would explain to us why our premium increased! We have cancelled our policy and have moved on to a different company. We could have stayed and just let go the quoted premium but the trigger point is the WORST CUSTOMER EXPERIENCE with this company.

I had waited for close to three hours and no one picked up the phone at TD insurance.

Horrible service. Had to phone in after having been locked up of my online account (why?). Waited forever to get answered by a first-line agent, transferred to a second-line agent, and waited forever again only to end up wasting another more than a half-hour and not even have my case resolved. And that was just to make simple changes to my policy. Imagine having that kind of service after an accident! Cancelled and went elsewhere (while I was waiting on the line with TD, lol). It's also useless to use the online portal; all my modifications were lost and I got locked-out of my account. They probably wanted to have me call back and try to upsell me.

I currently have been in the call centre queue for over 3 hours. This is a third attempt to contact TD Insurance regarding a policy issue. I contacted TD Insurance via social media and was advised that the online chat functionality was not working - hence stay on the phone.