Premiums going up with clean record
by John on Apr 20, 2024
1 out of 5 stars
Car Insurance Reviews
Primmum Insurance Auto Insurance Reviews
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(19 reviews)
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I have been a client with Primmum's Markham office for about 15 years, with no claims.
The last 2 years have been terrible. I made changes to policy and was told one thing by the customer service representative, they did something totally different.
The wait time on the calls can be a one-hour plus, then you get a representative who hangs up on you in the middle of the conversation. I always ask that if the call drops, please call me back. They say yes of course, but it never happens.
Incompetent agents, unlimited waiting times, rude agents, they have it all.
The last one took the cake. I was talking with one of their agents and asked for her name and id number, but she refused to identify herself. I asked to speak with her supervisor and she just said that she is going to hang up on me, which she did.
They just renewed my policy for another year and made the same mistake that they do each year.
Ridiculous that you are punished for safe driving and keeping a clean record. Greedy company.