Primmum Insurance Auto Insurance Reviews

Ridiculous that you are punished for safe driving and keeping a clean record. Greedy company.

I called them to change the 3 insureds (cars+house) withdrawal accounts but they did withdraw one of them from the new account. so I called again. The other agent found the wrong account number. I let them number again. he said it is cleared. 4 months later I got a letter from TD insurance that missed one from May. What is this guy done? I was upset & canceled all of them. Never use them. I spent almost 2 hours on that.

I wouldn't recommend using this insurance company.
They charged me twice at the end year it's December and at the beginning of the next year, it's January. So, charged twice, and the representative was not able to explain why.
Secondly, I had an incident, they know that I didn't have the car rental policies there. So, to make a decision about is written off or repairable, they took their time to think about it for two weeks.
Today I gave information to the adjuster about where my car should move to start fixing it. The adjuster also taking time.
So, slow service.

I have been a client with Primmum's Markham office for about 15 years, with no claims.

The last 2 years have been terrible. I made changes to policy and was told one thing by the customer service representative, they did something totally different.

The wait time on the calls can be a one-hour plus, then you get a representative who hangs up on you in the middle of the conversation. I always ask that if the call drops, please call me back. They say yes of course, but it never happens.

Incompetent agents, unlimited waiting times, rude agents, they have it all.

The last one took the cake. I was talking with one of their agents and asked for her name and id number, but she refused to identify herself. I asked to speak with her supervisor and she just said that she is going to hang up on me, which she did.

They just renewed my policy for another year and made the same mistake that they do each year.

Adjuster refused to include the cracked windshield in the claim.
Missed the fact that the spare was gone and holding mechanism was damaged.
Claims adjuster provided poor information and we kept wondering how things would be handled. Just a very disappointing experience. After 20+ years we are now shopping for a new insurer.
I do not recommend TD for any of your needs.

I phoned Primmum this morning to make a minor change to my auto coverage. I have been on hold waiting to speak to a Customer Service Representative for 1 hour 36 minutes. Primmum, you just lost a multi-year customer.

My father-in-law passed away in February 2020... We sent a death certificate and proof of the sale of his vehicle. They are still taking out his monthly payments as of today. My husband and his sister have called numerous times and the agent simply says - SUE US? They renewed his policy in July knowing he has passed... No sympathy or courtesy whatsoever... Just cold insurance agent to deal with. Shame on you Primmum! We will be taking this further with the news and lawyers!

My vehicle wad destroyed in June by a hailstorm. Two months later I only got my car loss report and now 3 months later I’m still waiting for my cheque and nobody from TD can explain where it is. I wasn’t given the full vehicle replacement. The support is really really bad. My advisor is ignoring my calls and emails. People on the support line just say sorry a thousand times and can’t help with anything. The next step I’m prepping now is to reach out to insurance ombudsmen and to hire a lawyer. This is so frustrating.

Same as everybody else. Long wait times on the phone. Not sure if they ever read these reviews and follow up or make the necessary changes to resolve the issue.