Primmum Insurance Auto Insurance Reviews

Do yourself a favor and stay away from these guys.

I made a mistake and had a payment bounce (my own fault) which there was a $25 fee for, fair enough. The re-process came out on a date that we had not agreed on, being returned again and creating another NSF fee.

When speaking with a lady, I asked if it would be a problem for the company to 'grace' me the second $25 fee, and we could set up a date to clear everything up and get things back on track. She assured me that "That won't be a problem. You've been a customer for a long time and have always paid on time, 25 dollars is no big deal. I'll contact you once I've received an answer from head office."

She did call back (the only one who did) and left a message, but no extension number in order for me to get a hold of her. So, I got in touch with a new rep who had no idea what I was talking about and re-explained the entire situation. He said he would "take it from here" and that he'd call me once he received word. He never called back.

So a third time I called back, new rep, explained the situation, to which a snappy gentleman responded unprofessionally with "Oh yeah, okay I can see this on the account now. Yeah we asked them and they're not gonna do it." Surprised, I tried to reason with him and said "So, they're not going to reverse the second $25 fee?" He said no, they would not be reversing the fee and explained that if it happened again there would be further consequences. So, I cut my losses and asked which date the payment (with the two added fees) would be coming out. He gave me a date and we hung up.

The payment came out on that date, but not with the two added fees, so I got in touch with them again to get a new date. I also explained the entire negative experience to another new rep who had no idea (and by the sounds of it) didn't care what I was talking about and said "I can have a manager call you if you want." To which I said yes, please. She told me that because the managers are busy, they can't give me an exact time, but it would be within the next 24-48 hours for sure. I was fine with that.

So here we are about 3 weeks later, of course no call from the manager, which at this point, doesn't surprise me. This is a company that cares only about the monthly payments they're taking out of your account. A company that after years of giving them thousands and thousands of dollars couldn't give me a break on a $25 fee from a mix-up we had.

Not to mention they never keep their word on dates, times and promises. The customer service at Primmum Insurance is extremely terrible. For the service (or lack thereof) I've received from them, it wouldn't surprise me if my file was labeled 'chump' and placed in the 'don't call back' drawer. My advice, chose another company.

Yours truly,
Chump