Aviva Auto Insurance Reviews

My previous insurer cancelled my policy for “non-payment” after failing to make the appropriate changes to my policy, causing payment NSF (I am still fighting to get this overturned). The best rate available was AVIVA. I signed up for a monthly policy and made my payments online BEFORE the due date to make sure no mistakes would happen again, as with the previous insurer. After 1 year with them, and ZERO LATE PAYMENTS, they are REFUSING me as a client UNLESS I pay the FULL 1 YEAR TERM IN ADVANCE!!!! Not tickets. No accidents. CZ license. 24 years of driving experience. They got every penny they were owed BEFORE it was due. And my reward is “Pay $2100 by September 5”, or take your business elsewhere. UNBELIEVABLE!

I had 2 car insurance policies with them for many years (7 years). Next month one of my vehicle's insurance is up for insurance, I haven't got the renewal package as of yet, so I called in asking if they sent out the renewal package. At first, I was told that the renewal package was sent 2 months ago, then, I was told that I wasn't eligible for Multi-Vehicle Discount! When asked why I was told that my other car insurance was cancelled because I had 3 minor infractions over the past 3 years! That was surprising to me! I was also told that the cancellation happened 4 months ago and they sent out a registered mail - which I didn't receive - and they even that claimed my first vehicle - the one that is up for renewal - can't be insured because of the infractions!

10 years of flawless claims history and then had one minor accident. I had accident forgiveness so instead, they just lapse your policy on renewal and then put lies on you CEL to add insult to injury. Do not use the criminals they are the worst of the worst and super deceitful.