Meloche Monnex (TD Insurance) Auto Insurance Reviews

I was a client for over 40 years. Not a lot of claims and overall experience was ok.
Reason for cancelling - I left 3 messages and never got a call back. When I cancelled I never got a call as to why I cancelled,
If you think you are getting a competitive rate because you belong to an association... forget it.
They value new customers more than loyal long term customers,
I saved $1500 on car and home when I changed!!!! Don't think they are giving you good rates if you are a long term loyal customer with next to no claims.
my lesson-always shop around!!!!!!

After 17 years with the company, and part of a professional group that supposedly had a discount with TD, I was shocked to receive my annual renewal with a 29% increase.
Nothing has changed with me in the past year and so I called to ask why the increase.
I was told that all policies were affected by general conditions in the industry and there was nothing other than that they could identify in my situation.
Enough is enough and I am changing insurers. I have contacted a few and have found more competitive rates at all of them.
One in particular will take me back to the level of premium that I paid last year. That's a 29% reduction from the TD renewal quote.
Goodbye TD.

You have one agent tell you one thing and another something different. Many screws up after screw up and representatives from different areas of the country not understanding the local situation you live in. Use a local broker... Run as fast as you can. I spend 3 hours yesterday to get a quote only to find out today it was incorrect.

Used their online quotation system. the cost was going under $1000. Then contacted an agent and was told the annual cost would be $2400. The funny thing (not really) is that I have been a customer for almost 45 years. Am now looking some-where else. Pure scam.
Wish I could give them zero stars.

Extremely unprofessional and rude. My first interaction with my adjuster was his refusing to send me my documents in English. He then took 10 days to return numerous emails\calls, while his team manager just choose to never respond. Once he finally called me back, it was to tell me he WAS NOT approving my car rental reimbursement, even though it is on my policy (I had already used and returned the car at this point). Once I expressed my disappointment and asked for his team manager's number, he started to shout at me, saying she will say exactly what he says. It is now been 11 days of me trying to get in contact with a manager, with of course no response. This company isn't even worthy of a one-star rating. Not only do you have to deal with the outcome of an accident to have customer service of this quality is unacceptable.

I’ve been a Meloche Monex customer for many years now (10+ years). I have definitely seen the quality of their service drop over the past 3 years, whether it’s the wait time or the knowledge level of their representatives. I discourage others from using Meloche Monex as their insurer and I am not staying with them. I moved.
Very bad services! Awful!

I’ve been a Meloche Monex customer for many years now (10+ years). I have definitely seen the quality of their service drop over the past 3 years, whether it’s the wait time or the knowledge level of their representatives. My wife had her first accident last year in December, and I’ve had a difficult time getting a hold of our claims coordinator and no one else is willing to talk to me. The only response I get is via email, simply saying that the shop hasn’t been able to get parts and they’re sorry about the delays. I would discourage others from using Meloche Monex as their insurer and don’t think I will be staying with them after my claim is settled.

Rude, unprofessional employees who never return phone calls or emails. An insurance adjuster working in Alberta refers the car to a Collision Autobody all the way out in Oakville. My 90-year-old relative lives in Mississauga... DO NOT RECOMMEND IT. Talk about privacy laws but do not provide any flexibility or any solutions when my 90-year-old relative was involved in a car accident and has not been provided with a car rental. He does not own a computer you silly people and is computer illiterate!! What do you not understand? Giving my 90-year-old relative the run-around and treating him like an OLD SHOE...This insurance company owned by TD Canada Trust should be ashamed of itself for abusing and bullying elderly customers... RUN AWAY as fast as possible. TD Canada Trust is a horrible Bank and the insurance division is WORSE!!

The claim process is super slow. Follow-up does not exist. There was uncertainty and contradicting information among staff. They changed the decision back and forth multiple times. The amount of time spending on administration for a small claim is stunning. I am not an at-fault driver with this kind of service. Greatly disappointed!

TD Insurance 10+ years no claims. Rear-ended in a leased car. Towed TD Shop 100CressLane. Adjuster emails authorization to sign from 'FIX Automotive' giving them sole authority to repair the car how they want. Can't sign without knowing what will be done. If the frame bent, I don't want a cheap fix. She says “no it's just your authorization to quote the repair”. Didn't I give authorization 2 days ago when you towed my car? The car gets appraised by independent, not FIX - not repairable! Glad I didn't sign away the repair. Loss Department contacts and tells me to call my car company for a buy-out. 'Isn’t that your job?’ I google the number + the professional answering the phone says – why are you calling, its usually the insurance company? I say TD, she laughs. TD Adjuster replies "yes I was going to call them too, just wanted you to be involved in the process". Really? I have a job and I’m busy. And extra stress from the accident