Car Insurance Reviews

Sonnet Auto Insurance Reviews

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(154 reviews)
Sonnet
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Sonnet is terrible!

by Taylor Giroux on Feb 20, 2021
1 out of 5 stars

I had some issues during covid and a loss of job and missed one payment so they cancelled me and when I paid the amount owing and asked to continue my services not only did they say I now had to pay yearly for ONE missed payment but now I can’t even get insurance without having to pay well over $3000. Scam artists that screw their customers!!!!

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Horrible claims experience

by Darrenw80 on Oct 19, 2021
1.7 out of 5 stars

Horrible claims had to file claim twice. The adjuster did not answer emails or return calls in a sufficest manner.
Do yourself a favour don’t go with Sonnet!

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Asking a Q got me cancelled

by Silver on Jul 1, 2021
2 out of 5 stars

So I get this job, they tell me I need to inform Sonnet that I will SOMETIMES have a client in my car. I call sonnet and they start this whole issue saying it’s business use and against policy etc. Even though my job assured me that this is not the case and it’s never been a problem. Rather than CALL me to discuss options, I am EMAILED this letter telling me I have 5 days to find new insurance. It was the rudest, uncompassionate, disrespectful customer service communication I have ever received! What if I didn’t check my email? What if it went into Junk? What if I decided to not take the job? What about my ability to contribute to any decision? What type of customer service is this?? Sonnet’s actions have displayed that they feel customers are disposable and insignificant.

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Clueless

by fedup on Feb 23, 2021
1 out of 5 stars

The agents have no clue what they are doing only try to direct you to go online.

Twice now my renewal has been "frozen" and unable to be processed. Their IT team is useless which is extremely sad for an "online" insurance company.

They take no ownership for these issues... Simply just say "they are working on it"... Meanwhile, your insurance has expired and you can't drive your cars due to their error (i am not joking and/or exaggerating)

Stay away from them at all costs!

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Terrible

by Messi on Jan 28, 2021
1 out of 5 stars

These people are lazy and should not even work with wages. These people are a joke. First I have filed a claim and after three months of patiently waiting. I still have no response even after getting back to the adjuster that was on my case. I called and emailed, no response! So I decided to cancel my policy after a year, after that I got charge again for a new year term which I was not expecting because I turnoff auto re-new. The website is terrible, customer service and people who work here are terrible. We should start a class action suit.

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Terrible

by Nikki on Aug 24, 2020
2 out of 5 stars

I’ve been with them almost 3 years they said they sent a renewal form through email but I can’t find it in there and I haven’t had to do one before with them. I get a letter in the mail saying my policy is cancelled cause I didn’t fill out a form I didn’t know I had in my email...When I called it took 45 min to speak to someone and she basically said too bad nothing she can do go find a new company... That’s how someone who never misses a payment and never had a claim gets treated... Just disgusting!

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SCAM

by Sierra on May 1, 2020
1 out of 5 stars

Sonnet Insurance is a scam. I had been with them for 4 years all of a sudden, less than 30 days before my policy is supposed to be renewed, I log on to my account and they tell me my policy is being cancelled. I asked why they said they sent an email to manually send in an auto-renew form and this is a new policy of theirs. I checked my email and junk folder there was absolutely nothing there. They said it could have gone to spam and gotten deleted. Unacceptable if you are cancelling my policy and I need to be informed of the next steps. Then they proceeded to tell me if I want to continue my policy to pay first and last again and reapply. Then they quoted me $926 a month to renew my policy.

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Very disappointed with Sonnet

by Karen Pinnock on Jun 8, 2022
3.5 out of 5 stars

I had been a customer with Sonnet for over 5years!!

With the new implementation of the non-payment of license-plate renewal, I had forgotten to renew my d/license. After the renewal date passed, I was informed that my insurance coverage would be cancelled... I quickly rectified the situation and contacted Sonnet so that all documentation was up to date. I contacted Sonnet several times to find out if my insurance would not be cancelled - forwarding them all updated D/L documentation was up to date. Mind your payment had been taken and was up to date. Everyone of the representatives that I spoke with told me that I should be able to go in and renew my information. Every time I did, I got an error message and was told that they were going to send an email to IT to rectify it... NEVER DID IT GET RECTIFIED...

I was THEN told to wait until the cancellation date and then re-try to renew. Day of cancellation - I tried to update my information, and again I got an error message. The representative that I was working with contacted me and told me that even though I had a long tenure with Sonnet, they would not renew my insurance.

literally on the day of cancellation, I had to change insurance, If I was told this from the beginning I would have changed my insurance. Tenure and good payment with Sonnet have nothing to do with Sonnet. Once they've gotten their money they'll let you go in a heartbeat!

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Worst insurance company ever

by Matthew Ghayess on May 12, 2022
1 out of 5 stars

They fought with me overvalue of my Benz. I’m even the person who got rear-ended. If you haven’t done your taxes, they void payouts. Horrible company to deal with. Don't invest in their coverage, it's a scam. My corporation is going to struggle with this insurance company. Really really disappointed with their customer service. If I don't see cheques soon, I’ll switch insurance in October next year.

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"Customer Service Hero" more like Customer Service Zero

by Jordan on May 10, 2022
1 out of 5 stars

Everything seemed fine for the first year until it came time to renew the contract. There was nothing wrong with the file but, they provided so much trouble in the renewal process. It was a huge headache and honestly, we had to switch companies because the customer service and IT department were COMPLETELY useless (that is the nicest way to put it).

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