Car Insurance Reviews

Allstate Auto Insurance Reviews

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(328 reviews)
Allstate
1.4 out of 5 stars:
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Misquoted by 2 of their reps, said they would investigate the call and call back, then lied

by MJ on Mar 26, 2024
2 out of 5 stars

TD has atrocious customer service. They misquoted me and did not add a driver on our policy for Home and Auto.
The difference was over $300. They indicated that we had only given them one driver. That is impossible, especially after I spent over an hour each time with 2 reps, the first one quoted and the 2nd person finalized it, each time they were the same quote.
I find it extraordinarily hard to believe that we would not mention a second driver on one of our vehicles.
I spoke to multiple managers and since December have been chasing them.
They even stooped as low as saying that they called us back and indicated to us that they mentioned we never added the additional driver.

Absolute Lies! They never called us. I will continue to go after this as we will not be lied and manipulated because your reps on the phone are all young and have no experience by the looks of things. English was not their first language, so for TD to not give us the benefit of the doubt and continually lie, this is will going to a lawyer and will continue informing the public of TD's lack of service, unprofessionalism, corruption, and fraud.

Everyone should know the level of disservice they provide.

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Poor customer service

by Leo on Dec 12, 2023
2 out of 5 stars

I have been insuring with Allstate for about 65 years. During that time, I have had complaints, but nothing serious. However, over the past three weeks, I have had situations that have caused me to think seriously about looking for another carrier.
I have been dealing with the Allstate offices and their customer service has, all but disappeared.
Within the last month, my auto insurance came due and I like to pay my bills directly with their office. However, when I went there. There was no one there to take my payment. I purposely went there a good deal after lunch so as not to interfere with anyone’s lunch time, but was told by the manager that there was no one available as the person responsible was having her lunch. This is the first time that the branches manager has refused to help me and told me to come back at another time.
When I returned the next day, it took them about five minutes to find some one who could help me.
In previous years, the receptionist, was always there and took care of me within a couple of minutes.
A week after the above incident, my wife misplaced her pink insurance slip so I went to the Allstate office at about 3:20 p.m. to get a replacement. When I explained what I needed, I was told to have a seat and she would look after me in about five minutes. There were already two other people seated there, so I accepted the situation.
During the time I was waiting, another couple approached the receptionist. I have no idea what their needs were, but they were told to have a seat. Since the was only one seat left, they chose to stand and wait.
The couple stood and waited for about six minutes before I could hear them mumble that the wait was ridiculous so they left.
I was told to wait about five minutes, but when I had been sitting for more than ten minutes, I got up to leave. As I was heading out, I commented that I believed that I had been waiting long enough. I received no reply from the receptionist so I left.
I am now looking to change carriers.

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Car Accident

by Agnieszka Lozano Ramirez on Oct 16, 2023
2.3 out of 5 stars

We had a very easy to process car accident, not our fault and we had a video of the whole situation from the dash camera. The agents that pick up the phone are great, I would give 5 stars in this category as they are the only reason our claim got settled. The adjustor however; well, let me just say we have not the pleasure to even speak to her through out the process! She never picked up the phone, nor did she call as back. Very disappointing and begs the question. If Allstate have such a great claim customer service team, why do they need to pay an adjustor who doesn't even pick up the phone? This is the only reason why we haven't rated Allstate 5 stars.

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Claim process is terrible

by Xingtai Han on Jul 20, 2023
2.3 out of 5 stars

I’ve been with Allstate for many years, the prices are very good. However, the service is horrible when you claim damages. I claimed front damage repair for my vehicle and I was told to wait for five business days to get answers from an adviser. Unfortunately, after a month, I got nothing! I called the advisor three times and he didn’t want to answer the phone, I left a message and still no response. I paid insurance for three vehicles so many years without any claim and they don’t want to cover the damage!

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Claim for car

by Bella Jeffcott on Jul 18, 2023
2.5 out of 5 stars

The best part of dealing with Allstate was talking to Yosra, she was professional, patient, helpful, polite and super nice.
Until I talked to her I was going to change insurance companies, my experience with the adjuster was not good.
Thank you Yosra for being there for me.

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Deductable

by Leila on Dec 8, 2022
2 out of 5 stars

Please note they don't refund the deductible if you had an accident with a person. Why because they can not claim against the third person so your money would not be refunded. Very unfair! It is not acceptable.
Very very unfair. And the supporting thing is that it is not in your agreement.

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Terrible Customer Service

by Anti on May 24, 2022
2 out of 5 stars

I have never experienced such terrible customer service before until now I still can’t believe it. I had my daughter on my policy as a second driver until she decided to get her own car, we called Allstate a whole week before she was due to pick up her car, and they told her someone will call her, two days passed before she got a call, and even then again, she was told someone else from another department will have to call her back. Come the day to pick up her car, no one called her, so she called, and after being on hold for over 30m, she was told they’ll get an agent to call her back. She ended up calling another insurance who dealt with the coverage right away, so she could go pick up her new car. I still can’t understand why there were so many loops to jump through. Anyway, it was their loss.

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Horribly long wait times

by LC on Aug 24, 2021
2 out of 5 stars

I have been trying for 2 days to reach Allstate. I have tried online enquiry, through my log-in account and by phone. Very frustrating

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Customer service

by Abed on Jul 29, 2021
2 out of 5 stars

I wrote this review while on hold waiting for a customer representative to pick up my call - I'm at 1 hour 40 minutes wait time now trying to add a new car to my insurance policy the message is "we are experiencing longer wait times than usual"...

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