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Sun Life Life Insurance Reviews

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(112 reviews)
Sun Life
2 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep attitude
9.5%
Agent/rep availability
9.5%
Agent/rep knowledge
9.5%
Online chat
4.8%

Top negative trending topics ?

Agent/rep availability
52.4%
Agent/rep callbacks
42.9%
Agent/rep knowledge
42.9%
Agent/rep attitude
38.1%
Claim payout amount
23.8%
Claim processing time
23.8%
Claim - adjuster
19.0%
Phone wait times
19.0%
Policy coverage
19.0%
Claim - denial
14.3%
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Agent/rep attitude (1) Agent/rep availability (3) Agent/rep callbacks (1) Agent/rep knowledge (1) Claim - adjuster (2) Claim - denial (2) Claim payout amount (1) Claim processing time (1) Email/message wait time (1) On-hold times/transfers (2) Phone wait times (2)
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Horrible experience

by Blue Ocean on Sep 11, 2024
1 out of 5 stars

Agents are like robots. Waiting for payment that is 3 weeks overdue and the email they sent (had nothing written) and they keep telling you they’ll call back and they don’t. The extension they gave me is not valid. It’s one thing after another.

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Review topics
Agent/rep attitude Agent/rep availability Agent/rep knowledge Claim - adjuster Claim - denial Claim payout amount