Sun Life Life Insurance Reviews

Sun Life employees do not care about anyone. They drop the ball on disability claims and don't seem to understand the urgency of people's livelihood. Because of our case manager, we did not receive a paycheck before Christmas. Leaving us hungry for the holidays. We cannot pay our mortgage or eat, and after many attempts explaining our situation over voicemail — Have still not received a call back. It's inhumane and unethical. So unprofessional. Thank you for making us homeless, Sun Life.

I can't explain how painful it is having switched to Sun Life from my previous provider. Their submission process and customer service is abysmal. They have an excuse or loophole for pretty much anything.

I would stay away unless you plan to never have any issues or a need for support.

So you pay for the insurance but every time you go to the dentist or eye clinic, you do not show up on the website as active. So you call Sunlife they say they fix the problem, then go back to the clinic and still not active. This has been happening for a year. What a scam!!!

Called 3 times to file a claim on my policy and no one will call me back, it has been a month since I first called to file. Insurance companies are notorious for making a claim difficult to pay out but I did not expect this from Sunlife.

I don’t know where to begin..
I pay $90 per month and I still pay all my medications out of pocket.. been reaching out to sunlife over and over to fix the issue and they keep referring me to ‘advisors’ who are disinterested.. keeping blaming each other for whatever is wrong..
very disappointing!
I’m shocked this is the best insurance service available in Canada!

It's very difficult to claim refund from overpayment even after complying all the pertinent docs they need the waiting period should only 10 working days of processing as they said but it takes days and even weeks and worse is months from them to give refunds....

The people who work here are completely incompetent! I've spent countless times on the phone trying to get my dad's life insurance. They always give me the run-around and then switch me to someone else. In what world would the dental department also look over life insurance claims? They don't! Didn't stop me from being transferred to them multiple times though.

Sun Life didn't send me an email with the required information so I can actually claim my dad's life insurance. Every time I call to try and get them to send the information they give me the run around through different departments and eventually, they settle on a callback, which just starts the whole thing over again. Losing my dad was awful enough, having to go through all these hoops to try and get the money he paid into for over 30 years is pathetic.

My place of employment changed health benefits provider 5 months ago. Nothing but problems every time I try to have my prescriptions filled. From their customer service people who are a waste of time (not being able to access anything on my account to wrong information provided).
If it has a lesser cost than other plans, there is a reason! Just remember, you get what you pay for.
If you have a choice, please do not waste your time with Sun Life.

Spent 3 hours on various phone calls to just get my account "finalized" to submit a claim. My online claim submission option is still not available after 2 weeks. It takes 45 minutes to get someone on the support line, and even then, they try to hang up on you before answering half your questions.

Do not buy life insurance from Sun Life. My mother has been waiting for 3 years to collect my father's small life insurance policy. The paperwork and legal fees they charge are robbery. They should be ashamed of themselves.