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Sun Life Life Insurance Reviews

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(112 reviews)
Sun Life
2 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep attitude
9.5%
Agent/rep availability
9.5%
Agent/rep knowledge
9.5%
Online chat
4.8%

Top negative trending topics ?

Agent/rep availability
52.4%
Agent/rep callbacks
42.9%
Agent/rep knowledge
42.9%
Agent/rep attitude
38.1%
Claim payout amount
23.8%
Claim processing time
23.8%
Claim - adjuster
19.0%
Phone wait times
19.0%
Policy coverage
19.0%
Claim - denial
14.3%
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Agent/rep attitude (1) Agent/rep availability (3) Agent/rep callbacks (1) Agent/rep knowledge (1) Claim - adjuster (2) Claim - denial (2) Claim payout amount (1) Claim processing time (1) Email/message wait time (1) On-hold times/transfers (2) Phone wait times (2)
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Agent not available/ Insurance won't work

by Jeel Patel on Jan 3, 2024
1 out of 5 stars

This is tlotrally the worst company you can go with. Honestly, had to wait on call just to talk to a customer support and still no answer. A normal guy living and working a normal life just can't afford to wait and hold on the line for 1.5 hour.
The insurance wouldn't work and there is no reply on the email.
Just do me a favor, don't go with this company.

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Review topics
Agent/rep availability Agent/rep callbacks Email/message wait time Phone wait times