Sun Life Life Insurance Reviews

Sun Life employees do not care about anyone. They drop the ball on disability claims and don't seem to understand the urgency of people's livelihood. Because of our case manager, we did not receive a paycheck before Christmas. Leaving us hungry for the holidays. We cannot pay our mortgage or eat, and after many attempts explaining our situation over voicemail — Have still not received a call back. It's inhumane and unethical. So unprofessional. Thank you for making us homeless, Sun Life.

Only available on ET schedule. 8am to 8pm ET. Obnoxious and a shame. Their app is horrendous and never work with your account constantly being blocked. Constant lies about coverage. Huge gap between theory and reality when it comes to coverage. I must take it because of my employer, but this company is a shame, only business and awful for their customers.

I had Sunlife insurance for awhile. I decided to cancel it. I called them and canceled as per instruction I was given. They took 2 more partial payments anyway. I had to call my bank and cancel any further payments with my bank. I called again to head office, but they don't know anything apparently. They directed me to the local office. We exchanged emails and nothing. It's been 3 weeks. I was asking for a refund, but I don't think I will get it. So, if you want to cancel Sunlife insurance, don't even bother calling them, just call your bank and stop payments. Otherwise, they will be stealing your money.

Poorest customer services. And they virtually don't care about customers. I tried to talk with their advisors for a couple of times, but they ignored to have conversation. Not only that, their offering is most expensive among the market in Canada. Furthermore, their advisors will never share any key details. After trying to reach more than 10 times when finally I got to reach them 11th time and when I asked them to share the investment options over email, they never shared it. And don't seem to be interested in sharing it. So as an individual if you genuinely care about your savings, investment, insurance I think Sun life is the one to go for. Because they are only interested to have your money and that is what their team of advisors do. They won't be interested in having a further conversation if you're indecisive during the conversation.

I had an issue with my plan. Each time I'd call I'd be put on hold for 20 minutes, then transferred to someone else for another 20 minutes, at which point the call would go to voicemail. I did have someone call me back, only to tell me they weren't the right department and give me a "different" number to call... it was the same number. I got through to someone who was again no help, and he literally told me the calls (one of which I'd just finished 15 minutes earlier) didn't happen. Despite me having my phone with me and being able to check that yes, I had called multiple times and gotten a call back. He proceeded to insist if it wasn't in his system it didn't happen. So apparently my phone (not to mention my own memory of the hours I spent on hold) did not happen... it's still not fixed. He didn't fix it. I'm just going to *hopefully* start uploading all bills online. If it wasn't a group plan I'd fully demand to switch providers at this point because the people at Sunlife are truely something else. I've never had customer service not only be disinterested in issues before, but then actively deny they happened... are people at Sunlife trained to be as bad at their jobs as possible? If you have a choice, choose something else.

This has got to be the worst insurance I have ever dealt with. Customer service is only responding if you are the owner of the company. As an employee you only pay.

Simply put terrible Customer Service, raises premiums unilaterally. Does not care or respond to customers concerns.

Called 3 times to file a claim on my policy and no one will call me back, it has been a month since I first called to file. Insurance companies are notorious for making a claim difficult to pay out but I did not expect this from Sunlife.

Dropped calls, dropped chat, and costumer service reps that are completely useless.

Save yourself the time of calling / chatting with them and just punch yourself in the head. The result will be the same, you'll end up frustrated and with a headache, but with the punching option you'll have a couple extra hours to do something you enjoy.

I got a retirement plan with these people and initially, it seemed to go well. However, I recently left my employer and am in the process of moving to another investment provider.

Expect to be waiting weeks to move money out of the fund. They typically take days to respond to any enquiry. They will randomly phone up and ask "security questions" - you may want to call them back but good luck with that it is almost impossible to figure out how to contact your advisor. Oh right, you *don't have* an advisor.

My fund went from making a healthy profit to drastically dropping in value and I'm left hanging waiting to get the money transferred out.