RBC Insurance Life Insurance Reviews

Today I saw my policy lapsed so I called to fix. My rep said I have a balance outstanding on account and can't reinstate. Fine, update card info to pay balance, requested new policy. Apparently they need to re-underwrite me because I "cancelled due to non-payment". To pursue or escalate call Monday, but they can't help now.

OK but I was never advised of this? I found it lapsed TODAY when I tried to update it. "We mailed out notices" - to the wrong address, even though I updated it when I last moved as usual. They updated the policy but not my profile. "But it's still your responsibility to pay." Except I thought was paid because I auto-pay (annually) and never received notice of an issue. I know I get digital copies so not receiving a physical wasn't a tip-off for me.

So I am a client who notices the lapse, calls immediately, pays the balance, requests a new policy with auto-pay, and this is the response? I am very disappointed in the accusative feel I received in my call today.

The only reason why I purchased my policy from RBC is because the price was competitive. The advisor was too aggressive and had no professionalism . The over all experience was horrible.

Bottom line, their prices are cheaper, however, you deal with aggressive sales personel who want their commission, disorganized medicals and any complaints you make with customer service are ignored. Horrible/stressful situation.

The insurance policy was not explained to me properly. I wanted an investment and life insurance for my son and they signed me up for one that I have to claim on my income tax. Unclear as how I can opt out of this and make another investment for my son.