Industrial Alliance Life Insurance Reviews

Thank God for this review board. I recently purchased a new vehicle at Coastal Ford Burnaby and was upsold on life/disability insurance through IA Insurance. After going home and reading the fine print of the AI contract, I was very troubled, I decided to dig further and came across their customer reviews. I was downright disgusted! I had to return to the dealership. Three times to finally get this crap canceled as I only had a 20-day window to do so. The cost of this insurance would have been $10,500, for what? To get the run-around and every claim denied as I've read through other people experiences... AI you are truly horrible, disgusting people to treat your hard-working clients this way...

They opened a policy against my will. The worst company and service. One day I called Industrial Alliance for a submission, needed information to compare prices. Then, they sent by mail a contract without my interest. I did not sign the contract, they still charged me 60$ and sent my file to the recovery agency. Now I have a bad history.

Industrial Alliance managed my pension and group life insurance for 15 years. When I changed employers, so did my group life insurance policy with IA. One day I received a bill for unpaid premiums and my file was being sent to collections. IA Customer Service would not close my file. Very unprofessional, unhelpful, high rates and bad customer service. I would not recommend this provider to friends or family. Beware!

My husband took out a Life Insurance 24 years ago, never missed a payment in 24 years. Just got a letter saying 'Unfortunately your current premium level is not sufficient to keep your policy in force. We paid $38.33 for 24 years and now in order for me to keep my policy they want $82.37 a month, more than double. We are just getting a senior pension and cannot afford this so we loose it all. Thank IA for nothing.