Square One Insurance Home Insurance Reviews

Credit card billed 425 for renewal I did not ask for. Will follow up with the Fraud department of my credit card company.

Beware of this insurance company, they will charge you 3 months premium, if you cancel the policy...

The price is increased year after year so even if you get a better quote initially you'll end up paying way more (they refer to this as "standard practice"). The policy changes yearly as well and of course for the worst for you.

All of the fake reviews they have here speak volume how badly they need to cover up for their service.

I purchased house insurance when I started renovating my home. After one year, they decided to cancel my insurance because they said the renovation was taking too long. When I purchased the insurance they never told me or stipulated in the agreement that I could only insure for up to one year while renovating. I explained to them that we were waiting for 6 months just to get the permits and regardless they should have told me before selling me their insurance product. Now they want to dump me with no insurance. Jas S. was rude from the start. As soon as I spoke to her for the first time she was talking to me as though I was dirt under her shoe. To speak to someone in that tone is bad enough, but to speak to a customer like that is beyond unprofessional. I am now getting my lawyers involved and will refuse to sign the consent of cancellation. Avoid this company at all costs, especially Jas S.

I read some reviews, and it would seem that I have had the very same experience with reviews. I originally purchased insurance from Jas S. now a Manager. I was speaking to a gentleman named Igor, and I found out that I no longer have insurance.

I sent all my information only being a customer of 4 years & no claims to find out that after 1 day, I am no longer insured.

There are many insurance companies out there, and Square One Insurance is out for money, however, in return are under no circumstance willing to work with you.

Thank God, I never had a claim, since I cannot imagine what sort of crap would be involved with Square One Insurance.

I would rather spend double and have insurance elsewhere.......

It may be easy to get a policy with Square One, however, do not expect to get good customer service. They only believe in taking your money and not giving you anything in return. God help you if you actually have to make a claim. I know people who had to battle, for excessively long periods of time, with them to get covered what was rightfully outlined in their policy. As fast as they will take your money and give you a policy they will take it away even if it is due to their error. They will argue with you on the phone, talk over you and will not even try to listen to you. This includes managers as well as customer service reps. This was my experience - they cancelled my policy due to their systems inability to process payment from my visa. They cancelled my policy immediately without any grace period. I even offered to provide proof from my bank that it was their error and they would not even listen. When I asked to speak to the manager and the manager kept talking over me, would not even listen and kept blaming me. When I asked how it is my fault if their system couldn't process my payment (one of their own employees admitted that their system has difficulties processing certain credit cards) they said it was my responsibility to ensure payment was made. If I gave the correct payment info and the funds were available, how am I responsible for their systems error??? If I could give them a negative rating I would. Stay away from this company!

I was pleasantly surprised by the online experience when requesting a quote from Square One, the questions were comprehensive and clear. The resulting quote was reasonable, but I was directed to speak with a representative to finalize the purchase. After answering (again) most of the questions I had filled-out online the resulting quote came-in nearly 50% higher than the online quote, what a waste of time.

From that point forward my experience with sales/support team was infuriating. I received nothing but short unhelpful email replies. I honestly felt as if they did not want my business. I certainly went elsewhere, and I'm very very pleased to have saved $600 annually by insuring with someone else.

Thanks for wasting my time Square One.

Not sure if this is common experience.
I got a home insurance quote from Square One via Kanetix. Then I contacted Square One via Kanetix. My final quote became much more, as much as 50% more. Liability and deductible are the same. I did not choose any optional offer.