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(104 reviews)
Square One Insurance
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Stolen Bike Claim

by Austin Porter on Aug 17, 2021
1.7 out of 5 stars

The short of it. The bike was stolen and a claim was made through house insurance. The adjuster called and gave details on the steps required. Needed to provide quotes to them for a bicycle of the same kind and quality, there were no bikes in the city to purchase in August due to COVID. Received a quote for the same bike model, from two stores, both could not get the bike in as it was sold out internationally. I believed this was a fair thing to do on my end, as the value of the quote would not be inflated. After receiving the quote the adjuster would not negotiate their offer of either a cash settlement with a 30% depreciation placed on the bike. The replacement option was contingent on replacement within 180 days, I tried to communicate that I may not be able to acquire a bike within 180 days as globally there is a shortage. The adjuster would not increase this date window, allowing me to acquire a bike in the near future. I am currently waiting to be contacted by his manager.

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