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Square One Insurance Home Insurance Reviews

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(104 reviews)
Square One Insurance
3.2 out of 5 stars:
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Poor Sales Support

by irate on Jul 15, 2016
1 out of 5 stars

I was pleasantly surprised by the online experience when requesting a quote from Square One, the questions were comprehensive and clear. The resulting quote was reasonable, but I was directed to speak with a representative to finalize the purchase. After answering (again) most of the questions I had filled-out online the resulting quote came-in nearly 50% higher than the online quote, what a waste of time.

From that point forward my experience with sales/support team was infuriating. I received nothing but short unhelpful email replies. I honestly felt as if they did not want my business. I certainly went elsewhere, and I'm very very pleased to have saved $600 annually by insuring with someone else.

Thanks for wasting my time Square One.

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Great service

by cautiontowind on May 21, 2016
4.5 out of 5 stars

I've been without any home insurance for 2 years because the prices were too high. Now that I'm renewing my mortgage I need insurance. Square one offered me a competitive quote and allowed me to maximize all deductibles to minimize cost. Living in Vancouver where 90% of my net worth is in the land rather than any structures, it makes sense to minimize coverage and and annual insurance costs.

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Almost Perfect

by Stephen G. on Oct 7, 2015
4 out of 5 stars

Very user friendly, easy, straightforward application process. I came for a quote and since it was good I bought (which was equally easy). The only suggestion I have is the question about alarm systems. When you say "activated regularly" does that mean turned on (alarm is set?) or does that mean triggered (smoke detector goes off due to smoke or burglar alarm due to break-in). I assume the former but it was a little unclear and since my quote didn't change I just said No.

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Applying & purchasing was easy

by Hugh W. on Sep 28, 2015
5 out of 5 stars

My insurance renewal was mailed to me and it seemed like it was too expensive. I found Square One by searching on the internet and when it said you could get a quote online I thought I'll give it a try. Often these free quote things are really just a way to mine your contact information so someone can phone you, but with Square One it was a detailed, but understandable questionnaire resulting in an actual quote! The quote saved me 25% over the price of my renewal and furthermore I was able to convert the quote into a policy with just a few keystrokes. The true measure of an insurance company is always how they handle a claim, but unless you have prior claims you never know that until something happens, but from the point of view of obtaining a quote and purchasing a policy from the comfort of your own computer Square One is a winner!

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Insurance quotes

by Trevor H. on May 2, 2015
5 out of 5 stars

Square One's customer relationship management is to be applauded. Great follow ups, seamless transition between online quotes and phone conversations, and a no-hassle way of getting a policy in place with a minimum of overhead. Rates came across as very competitive. Luckily, we haven't had to make a claim yet, so I can't comment on the claims side - I hope the standard is as high there.

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This company impressed me

by Jessica on May 1, 2015
5 out of 5 stars

Square One has really impressed me. I did tons of research on home insurance and determined Square One was the best option for me. I was so impressed with their product, their rates, their online presence, and customer service. So naturally I was really upset when they denied me coverage because my older home needs a new roof and some exterior work.

I expressed disappointment online, and in a matter of minutes was contacted by a rep who worked with me to get the coverage I wanted (Thanks Jeffrey!). Very pleased with their prompt, helpful service and flexibility.

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Very clear websiite.

by Stephen S. on Oct 27, 2014
5 out of 5 stars

Very clear website, comprehensive, intuitive, and exhaustive. Compared to other websites, it was a joy to work with. Good prices as well.

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Nice, helpful and really knowledgeable.

by Tarina M. on Oct 20, 2014
5 out of 5 stars

Dustin was great! He helped me with what I needed, gave me a great rate. I then got married so I wasn't able to get back to him for a while, but he did follow up. Once I had the time I went back to my follow up email from Dustin told him to give me a call and then he waited patiently on the phone with me to get my banking information to set up my policy today. I believe there should be a press one and it should lead to Dustin because he was nice, helpful and really knowledgeable. Thank you!

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Very pleased!

by Jennifer R. on Oct 6, 2014
5 out of 5 stars

After an extremely frustrating experience with our previous home insurance provider, I started shopping around and received a quote from Square One. I was very impressed with the quality and efficiency of the service we received from Jas. We were able to get a policy that better met our needs at a very good price.

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Excellent tool to buy policy.

by MD Sazid I. on Oct 6, 2014
5 out of 5 stars

It's so easy and I could customize my coverage. Took even more coverage from the previous policy and saved $500.00 annually. I realized I was being ripped off by my previous broker. I recommend this hassle free tool to every one. Please note in two occasions my home policy was cancelled due to miscommunications (having no fault of mine). But I was forced to pay extra last two years. With Square One, I really now have a peace of mind. Nevertheless, not sure how would they behave once I need them most. Overall, it looks Square One would be good.

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