Square One Insurance Home Insurance Reviews

I had been with a major company for property insurance for 17 years. However, in the last couple of years their customer services had gone down the drain whereas the premiums went skyrocketing. It seemed that they have taken me for granted. So after 17 years I went for insurance shopping online and came into contact with Square one. What a pleasant shock and experience it was! The Agent, Madison Lynch, handled my case with extreme patience, care, empathy and professional expertise. I was tremendously impressed with the way she calmly explained everything that the policy should cover and the choices I had. At the end, I bought the policy with much lower premium and through a tremendous customer experience. Keep it up Madison!

Very friendly and patient over the phone. Devone McGuire was the phone operator and she was warm and welcoming. Price is affordable, with extensive coverage. Website is intuitive and easy to navigate

Farran promptly replied my email inquiry the following business day and I was able to work get instructions on calculating for some information that I needed. I have decided to purchase an insurance policy with your company for my new apartment starting Oct 22, 2015

Very user friendly, easy, straightforward application process. I came for a quote and since it was good I bought (which was equally easy). The only suggestion I have is the question about alarm systems. When you say "activated regularly" does that mean turned on (alarm is set?) or does that mean triggered (smoke detector goes off due to smoke or burglar alarm due to break-in). I assume the former but it was a little unclear and since my quote didn't change I just said No.

My insurance renewal was mailed to me and it seemed like it was too expensive. I found Square One by searching on the internet and when it said you could get a quote online I thought I'll give it a try. Often these free quote things are really just a way to mine your contact information so someone can phone you, but with Square One it was a detailed, but understandable questionnaire resulting in an actual quote! The quote saved me 25% over the price of my renewal and furthermore I was able to convert the quote into a policy with just a few keystrokes. The true measure of an insurance company is always how they handle a claim, but unless you have prior claims you never know that until something happens, but from the point of view of obtaining a quote and purchasing a policy from the comfort of your own computer Square One is a winner!

I was very impressed by Ms. Farran Adams handling of my home insurance policy purchase. She was very pleasant to talk to, and I felt at ease dealing with her. She processed my insurance application expeditiously. Thanks Farran for your help and guidance.

Jas Sandhu was very helpful in completing my online application when I needed help. The process was easy and not over whelming.

Square One's customer relationship management is to be applauded. Great follow ups, seamless transition between online quotes and phone conversations, and a no-hassle way of getting a policy in place with a minimum of overhead. Rates came across as very competitive. Luckily, we haven't had to make a claim yet, so I can't comment on the claims side - I hope the standard is as high there.

Square One has really impressed me. I did tons of research on home insurance and determined Square One was the best option for me. I was so impressed with their product, their rates, their online presence, and customer service. So naturally I was really upset when they denied me coverage because my older home needs a new roof and some exterior work.

I expressed disappointment online, and in a matter of minutes was contacted by a rep who worked with me to get the coverage I wanted (Thanks Jeffrey!). Very pleased with their prompt, helpful service and flexibility.