Home Insurance Reviews

Westland Insurance Home Insurance Reviews

This page has been viewed by: Please wait... consumers
(78 reviews)
Westland Insurance
3.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:
Share your own experience
Write a review

Phone contact

by Disappointed Client on Sep 1, 2024
1.5 out of 5 stars

1and 2 weeks ago, I left messages for Westland to contact me for advice on how to proceed on a claim for water damage my AC caused to mine and my neighbors' condo. Westland failed to respond. When I finally did get a response, it was unclear. I had to rely on my neighbor in whose condo the damage occurred to give me sound advice. Her insurer responded immediately and sent someone to assess the damage.

0 of 0 people found this review helpful. Did you?

YesNo

Not a great company

by Adam F Azzoni Gravel on Jul 4, 2024
1 out of 5 stars

I've called to cancel my insurance from an apartment in 2019-2020 several times and the company will not cancel payments. They have charged me over 1000$ over the years and there is nothing I can do with the service. It's quite ridiculous, I'm now looking into canceling my debit that I've had for over 15 years due to this consistent charge that they will not cancel.

Disappointing...

0 of 0 people found this review helpful. Did you?

YesNo

Complaints

by Paulyn on Nov 24, 2023
1 out of 5 stars

I have been with Nuera since I was renting and Westland took over. Nuera have a heart for a missed payment. They will even offer to waive the fee on a 1 time annual policy. But Westland they will even keep charging you with NSF and keep running your debit/credit card. I ask for the very beginning if they can waive the fee as my bank charges me too, they said no. I even tried to call their tool free line and it will just not go through. Only way to contact them is an email. and heartlessly charging me an NSF fee of 105, 3 times in a month and they won't even waive it, even though I only missed this time, once in an annual policy for about almost 10 years of being with them. now they took all NSF fee and leaving the premium unpaid. Heartless insurance company. Never had I ever have a claim with them. If you calculate they have made money out of me for almost 10 years and just missed 1 payment you will be facing a cancellation soon.

0 of 0 people found this review helpful. Did you?

YesNo
Looking to save on home insurance? Get our cheap home insurance quote and start saving on home insurance! You will be surprised by how much you can save while getting more extensive coverage.

GROTESQUELY OVERPRICE HOME INSURANCE: OVER 3 TIMES THE PRICE. DO NOT BUY!!!

by Elisa Croasdale on Dec 21, 2021
1 out of 5 stars

This is my first review ever. I need to share my experience with potential Westland customers to save them from the same robbery as me. I was a Westland Customer for over 15 years. I had my home, 4 autos, boat, scooters and horse insurance through them, so I had a high level of trust and familiarity with them and didn't solicit multiple quotes which were my mistake. We purchased a seasonal home 4 years ago, and that's when our home insurance began to escalate at a disproportional rate. To make a long story short, in 2020, months after we paid over $12,000 to ensure our two properties, they said we owed an additional $5,000 - for a grand total of $17,202 to insure our properties in 2020. I found that to be outrageous, but they convinced me it was a fair premium to pay. This year, they sent me a renewal notice for $19,200! I got two other quotes, from two separate companies for $6,400 to insure both of our properties with more comprehensive coverage. Needless to say, I left Westland. I am still waiting for an explanation for their criminal-like pricing schemes.

0 of 0 people found this review helpful. Did you?

YesNo

Negligent and Disrespectful.

by Angry Homeowner on Apr 27, 2021
1 out of 5 stars

Our Insurance Agent was the Worst. Didn't communicate at all, when she did she was emailing someone else entirely about our account, delays, refusals to pay basic coverages included in the insurance agreement, and overall disrespectful service. We called them for help and got treated like a nuisance.
Horrible company, horrible agent, don't waste your money on them. Because with this company, that's exactly what is happening, you're wasting your money.

0 of 0 people found this review helpful. Did you?

YesNo
Review topics

Bare minimum customer service

by Tom on Mar 5, 2021
1 out of 5 stars

We had a flood in our home and contacted our insurance company Westland Insurance. They told us we were not insured and they couldn't do anything. You would think any decent person might ask "is your family safe"?
I switched from TD to BMO and the pre-authorized monthly payments didn't go through. They said they tried to call my old Vancouver phone number and send an email to my email my old email address.
My wife is the second person insured on our policy and has been a Westland Insurance customer for 11 years. They informed me that they have her phone number but did not need to contact her. A friend who previously worked for Westland Insurance informed us that they should have contacted our mortgage lender once the payments didn't go through.
They chose not to contact our mortgage lender and did the bare minimum to make sure that we were insured.
After we were denied our claim they refused to insure us again.

0 of 0 people found this review helpful. Did you?

YesNo
Did you know that Ontarians pay, on average, $47/month in homeowners insurance? Looking to change your home insurance or simply want ensure that you do not overpay? Our home insurance quotes are among the most competitive.

Don't trust them

by CC on Feb 20, 2021
1 out of 5 stars

I filed a claim and 3 weeks later still no payment they are liars and do the check with the courier lie.

0 of 0 people found this review helpful. Did you?

YesNo
Review topics

Grossly Mislead

by HN on Dec 4, 2020
1 out of 5 stars

Of course, you pay them monthly feeling like you are covered but trust me you are not. I feel grossly mislead by this company. I am a professional organizer and was sold insurance under the pretense that they would cover an event where accidental donate takes place. I confirmed this verbally with the underwriter and I have a record of her asking me questions about it:
to me

Hi Jaclynn,

Sorry, the underwriter has more questions now:

-Who decides which items to dispose of?
-How does the insured know not to dispose of certain items?
-What if the insured disposed of something by accident?

Or course years later accidentally donation occurs and they won't even pay out a small $3000 claim. I am absolutely disgusted that I have paid this company for years.

0 of 0 people found this review helpful. Did you?

YesNo
Review topics

Not what it appears

by Dennis on Mar 28, 2020
1 out of 5 stars

What your policy says is not what it means!!! My policy says outside structures insured for 39000.00 which appears to be fine, NO! That is not so simple. I recently had 32000.00 in outside damages and you would think that it would be great. No way! They say I should have been insured for 109000.00 for outbuilding coverage. Their formula works out to be 10000.00 worth of coverage. But because they are a wonderful company they will go as high as 20000.00 take it or leave it. So, read by your lawyer because their policies are terrible!!!

0 of 0 people found this review helpful. Did you?

YesNo

Canadians pay, on average, approximately $20 per month in tenants insurance. Do you rent or plan to rent a property and want to reduce insurance costs? We will help you get a cheap tenant insurance quote today.

Don't bother with Westland.

by TedRanger on Mar 7, 2020
1 out of 5 stars

Make sure you compare their quotes with any other insurance company in town first! I dealt with Westland Insurance back when it was still Holly Gordon Insurance for over 20 years. Westland buys them out. Now all you get is: people are out of the office voicemails. No replies to emails. They're out to lunch (literally)... at 5 PM(?) working the evening shift, they don't return calls. Prices went up while the service went down. I had multiple policies with this company. No longer. Their service is sub-standard.

0 of 0 people found this review helpful. Did you?

YesNo