Westland Insurance Home Insurance Reviews

Having been a claim free customer with multiple policies I have been treated very poorly over the years, demanding personnel with very little qualm about increase rates without any conversation or options. My confidence in them and their underwriters is extremely low and would not recommend them.

No one called or came out when I called when my waterline broke. I had never had a claim (this is my second house insurance within them, my family has/HAD 7 homes insured through them as they took over a family insurance company), so I had no idea what to do. They did not show up or call so I called a repair company. They didn't remove all the drywall, only some, but told me that the insurance company told them what they can do. It's still not fixed, they haven't given me any $ AND they asked for some photos this year- I replied with photos (they told me I had until December, I said I could do it by August and did). I sent photos and in December received ancheque. No info. It was only 600$ so not for my claim. I just found it they cancelled my insurance with NO NOTICE in AUGUST. Quality service people. Quality. I won't even insure my car there again. I asked for my previous info and they called to confirm my identity and STILL, still haven't even emailed it to me. I'd rather beat my head against a wall than deal with them.

Worst customer service ever.
Our Agent Ryan wasn't able to put together our policies correctly for 7 months almost resulting in a Foreclosure due to lack of insurance from these bozos.

EXPENSIVE! Shop around before committing. We went with a different insurance company this year and we are now paying more than half of what they quoted us.

This year I shopped around. Got comparable homeowners coverage from Squamish Agency for 2/3 what Westland Pemberton was charging and I don't have to deal with the arrogant attitude. Win Win for me.

For over 10yrs had auto and home insurance with Westland. Sold house, bought renter policy. After 11 months, received renewal notice. Called up to accept the renewal and ask about getting a bit more liability (we had $2m, which is less than the house value, so wanted a bit more). A few days later they called back and said the policy they sold us did not cover us. I wonder what would have happened if we got a claim? They also said they didnt have any substitute policy.

I tehn bought a new policy from one of the Big 5 Banks, who treat their customers royally well, for 40% less than the same premium payment I had at Westland. Note also that even though our policy was not valid, Westland has not refunded premiums.

Very scary. Where are the regulators?