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Westland Insurance Home Insurance Reviews

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(78 reviews)
Westland Insurance
3.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
50.0%
Agent/rep availability
50.0%
Agent/rep knowledge
50.0%
Agent/rep language skills
33.3%
Agent/rep callbacks
16.7%
New purchase experience
16.7%
Rates competitiveness
16.7%

Top negative trending topics ?

Billing/payments
33.3%
Agent/rep attitude
16.7%
Agent/rep availability
16.7%
Agent/rep callbacks
16.7%
Agent/rep knowledge
16.7%
Cancellation experience
16.7%
Claim - denial
16.7%
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Too long a time for a refund

by Keith Kruger on Jul 21, 2021
2 out of 5 stars

We cancelled our home insurance at the end of April when we sold our house. There was still a month left on the policy. Filled out all the requirements for a refund. Twice. It's the end of July and still no refund, they are working on it. Staff have been very polite and apologetic. Hate to see what would happen if we actually had a claim. We will be changing our auto insurance with them as soon as we move in to our new home that won't be insured by Westland.

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Review topics
Cancellation experience Refund