Phone contact
by Disappointed Client on Sep 1, 2024
1.5 out of 5 stars
Make sure you compare their quotes with any other insurance company in town first! I dealt with Westland Insurance back when it was still Holly Gordon Insurance for over 20 years. Westland buys them out. Now all you get is: people are out of the office voicemails. No replies to emails. They're out to lunch (literally)... at 5 PM(?) working the evening shift, they don't return calls. Prices went up while the service went down. I had multiple policies with this company. No longer. Their service is sub-standard.
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1and 2 weeks ago, I left messages for Westland to contact me for advice on how to proceed on a claim for water damage my AC caused to mine and my neighbors' condo. Westland failed to respond. When I finally did get a response, it was unclear. I had to rely on my neighbor in whose condo the damage occurred to give me sound advice. Her insurer responded immediately and sent someone to assess the damage.