Wawanesa Home Insurance Reviews

My basement suddenly flooded one day. I called them and they just kept saying "We can't do anything for you."

Do not use this company.Their only interest is taking your money.I have filed a claim with this company when my roof caved in, in my daughter's room, luckily she did not get injured.When I called to report this and told them what had happened, they told me to throw a tarp over the damaged roof area and they would be by within 2 weeks to estimate damages. Unfortunately, I am in a wheelchair, so my roof climbing days are over.Well, it's been over 2 months, still no word from them.

Slow response to initial claim... then IF you persevere long enough you'll get the same muskrat builders aka "start to finish" without another choice... then it's the pleasure of the "dog and pony" show....you forward a >$10000 check to these guys and don't see them for 3 months... lose keys to house... should I go on? Total cheap-out restoration. You have been warned!

The worst insurance home insurance company with a bunch of lazy adjusters not knowing anything when it comes to find cause of damages, just looking for an exclusion clause in insurance policy not to pay.
Stay away from this company even if you have to pay more for your home insurance.
There is nothing good about this company to rate it even one star, I wish there was negative star rating.

I contacted them to submit a claim, the first guy who answered was very polite, he was willing to create the claim for me before I contact my broker. Since I didn’t have the policy # I had to call them back.

When I called again, a lady answered me, she didn’t want to hear me at all! She kept saying: call your broker! I asked for explanation since I don’t know the process but she kept saying that. I told her that the previous guy was going to create the claim for me, then she said: well then, call him back.

I called the reception again and she sent me to another lady, she was so inpatient this time, she created a claim for me but she was interrogation me! And in a voice close to yelling she was repeating her questions and saying, I need an answer…
And when I asked her a question she start blowing air!

So bad customer service!!! Too bad I didn’t take their names. I will do first thing next time.

We've been with Wawanesa for about 7 or 8 years. Never a claim.
Last spring, we noticed our (12-15 yr old) shingles were looking bad, grains on the ground after the snow melt. So, we called a company to come take a look. (We don't go up there.) The company told us we have hail damage. This was in June! We put in a claim but didn't hear from our adjuster, so I called. He said he'd be out by the end of the week. Didn't show. I called again and he said HE couldn't go up because we're in a bi-level, but he'd send a roofer to have a look by the end of the week. A month later, no show! I call twice and leave messages. No return call. I call my broker. The adjuster tells my broker the roofer was here and he's waiting for a report. NOT TRUE! The next day, the roofer comes, but he doesn't have a ladder tall enough to go on our roof! I provide one. He tells me it's 'Sun Bubbles', which I've never heard of. The adjuster said "No claim". I dispute and get another co. out to look at the roof. He says "Hail damage." The adjuster says it's one co. against the other, they can't agree, so they're sending a 'Roof-check' person as a mediator. The insurance pays the man (74 yr old) $700., as per my broker. We hear nothing from the adjuster, I've left 3 messages to call me, so I call my broker, again! She tells me she received the report a few days prior and they are not accepting the claim. So, I get another (5th person) to look at the roof and give me a price. It is now September! He tells me "You have hail damage!" Bottom line, poor service, waste of our money! We will never use Wawanesa again and WE WILL tell all our homeowner friends & family. By the way, a manager from the insurance tells us that if we have water damage over winter, if we can't get the roof done until spring, the insurance will not cover us.

I have never in my lifetime had a home insureance claim! Never! We live in Airdrie, AB which is the base camp for the army when the flooding happened in Calgary in 2013 because it is a much higher elevation and we don't flood. Does this matter to them? NO! our rates increase by 20%. Last month we had HAIL, did I have a claim? NO! However, I just received a letter saying my insurance is going up another 50%!!! This before they even pay a dime out! Insurance companies disgust me and so does our government for not protecting the public from these thieves! They put agencies in place and when you call they tell you to talk to your insurance company reps! Failures on all fronts.

I have used wawanesa insurance for my house and auto over 10 years . It had hail in Calgary NW in 2012. All my neighhoors including my house had hail damage seriously, Wawanesa tried to deny the coverage of hail damage , even though they can't avoid it , Wawanesa tried to miss hail damage items , less quantity of hail damage as well as try to use cheap/poor job. It spend me over 1 years ( emails and callers thundreds times)
1) Roof : Wawanesa said not hail damage in my shake roof , then send me one independant inspection report done by one personal service style firm to approve his point , I have to hire one big/stnadard roof indpendent inspector to double check it . It has seriously damage . then Wawanesa just paid $3000 for replace entire roof .
2) Siding and around : Wawanesa hired one personal service style estimation firm to estimate the cost, over 40% hail damage items missed at the first. Even though hail damage items in the estimation reports , the quantity is not enough . such as hail damaged length of fascia is 160 ft , the estimator said is 80 ft . the estimator tried to paint my hail damaged wall clopped at cost of $51 which other constructor asked for $545. What important Wawanesa tried to hire one constructor to this job at unbelievable price , We can image how cheap and poor job will be done . They asked me to wait at home review and they didn't come , I called and emailed an adjuster a lot of times , they didn't response.
In the word , Wawanesa just collects money and woudn't like to be responsible as they promised , Wawanesa manpulates from dependent inspection , estimation to constructor .I don't know why government allow them to do this style business in Canada.

We had a hail claim from 2023 and They sent an adjuster out to check on our damage. They said we didn’t have any hail damage in our roof, minimal damage in siding, little damage on hot tub cover and no other damage. My son was up on the roof and took pictures, there was damage. Had two roofing companies come out and both stated there was damage and 80% of the houses on our block got their complete roofs redone. We have huge cracks and holes in our siding and hot tub cover, pits in our deck and fencing that took chips out of the wood and missing stain, and a roofer took pictures and circled all the points of impact on our roof. They said the guy who did our inspection was let go, and we would get another inspector to come out and re-inspect it. When we got it re-inspected, it turned out to be the same guy as last time. This time he said there was some damage and would cover 1 bundle of shingles. They sent me an email basically stating they were doing me a favor by inspecting it again. The manager would not do anything. They said we would have to get a HAAG roofer out to complete an inspection. Our house is 10 yrs old, and houses built less than that got complete roofs done. Horrible company to deal with, rude, disrespectful and incompetent to what they do.

Too much to tell about the misery this company put me through. Had a major leak, and they avoided calling me back for months at a time. Sent out 2 absolutely unqualified adjusters on 2 separate occasions, got the run around for 8 hellish months, meanwhile they charged me for a claim that was ultimately refused after making me wait and watch all the damage being done to my house.