Wawanesa Home Insurance Reviews

This April we installed new kitchen faucets, unfortunately they were too easy to operate and we woke to a flooded 1st floor and basement after our cat hit the handle and it had run all nighr. We called our broker and they confirmed we were covered so we made a claim. Adjusters came with a contractor who said the whole kitchen needed replaced along with the hardwood floor. Adjusters said it would most likely be paid out and we'd hear from them in a week. A month goes by with nothing from Wawanesa, we call and call and finally they arrange to meet and take a statement. Claim I'll get a copy to review, lies. A week later we get a letter saying they deny coverage based on an inclusion in my policy which excludes damages by pets and they cancelled the policy. I read the policy and this inclusion they denied us on wasn't in my policy so I contacted the broker for another copy to confirm, it was exactly the same. Now my lawyer is handling it. They have sent him a 50 page policy they claim is our policy but we never saw this version! We will be taking them to court, this is fraud. They old bait and switch. Avoid Wawanesa like the plague, they are crooks.

I had two claims in same year in 2013, still not settled in 2014 year after first claim, insurance contractor lowballed estimates for some items then added high 20% overhead plus 20% administration costs to total and stated that line total before overhead and administration is what you get 80% of for cash settlement, thus 80% of 60% of contractor estimate, then reduced by additional 5% for gst which I could submit receipts for after work done in reasonable amount of time. It worked out to about less than half of contractor estimate after deductible.

Trying to get a contractor to do restoration but most do not want to do since insurance slow at paying them when work done. I am tempted to go through dispute resolution but more time and not worth the headaches. Roof estimate close enough since only 10% off for overhead and 10%% for administration, so 80% of 80% is better than 80% of 60% for basement restoration.

There story is that we can not profit from our insurance claim, but I told them fair compensation for work and tools used and no future liability is worth them saving 20% but they want to save 40% plus, so they can profit by having us do work for next to nothing after all materials paid but I cannot get fairly compensated for my time and use of tools and assuming personal liability for restoration??

The new replacement cost of items destroyed or semi destroyed meant nothing since they reduced items values for depreciation and then give us 75% of lower amount not new replacement cost for cash settlement, we could provide receipts later if we spent more but with no basement restored why buy anything not too mention they would not commit a time or money limit for storage costs, jut "submits receipts for our consideration" which means we will probably not pay for it or just a small portion of it, but no firm numbers and time constraints??

Cheap not always best?? Do your research and seek out companies that are fair but still reasonable in premiums etc. Would I recommend Wawanesa? What do you think LOL?