Meloche Monnex (TD Insurance) Home Insurance Reviews

Tried to get a answer why my claims free home insurance increased by 30% and was told on phone no one can help me at this time! What? Are you kidding me?

9 years no claims nothing, price of the car and home insurance was going up every year. I found a great broker, and she give me a better deal. 800$ savings between car and home insurance, now TD Insurance. got me on collection agency saying insurance was not cancelled properly. Broker and I did everything they asked for, now we did a 6th-time follow-up call ( this is going on 3 months now) to see what is happening. They told us we didn't include policy number, we did us they asked for policy number as subject, policy number included in the email, and policy number on cancellation note. Today we are sending the 7th email to cancel the insurance policy with ignorant TD. Customer service only can say there is nothing I can do, just send us documents again, and include the policy number.

My home insurance more than doubled in 6 years with negligable changes to my coverage. They wanted to increase my payment by almost $800 for having a partially finished basement. Twice I asked to speak to a manager and both times I was told one would call me back in 24 to 48 hours. It's been 11 days and 7 days after each phone call and no one has called me back. I was a loyal customer, paying in full and on time for over 10 years. I will never go back. I was fortunate to get reasonably priced house insurance through another company that has much better online reviews. Stay away from this insurance company.

The wait times are unbelievable. HOURS! Who has this time to wait on hold? Are there two people working? And the rates. My home insurance has doubled from two years ago because I needed a new policy on a new home (which is the same as my last home, a new build). They blamed COVID. I’ve never had a claim in my life. Seems crazy my policy would double!!!

I have received an approximately 30% increase. I am trying to call to justify an increase and try to get a better price? Impossible, they never answer the phone and this has been happening for a while. I'm on the phone for 4 hours and then they just hang up. Wow! This is difficult to understand? Does management see this or whoever is in the customer department? Whoever is the CEO of TD is incompetent to realize that the basis of a probability are the clients...

I used Meloche Monnex for my home insurance and rental insurance. Quite simply they were virtually impossible to get a hold of. I was on hold for hours over the course of 8 days, both on the telephone and the virtual agent online. I did not have a claim, thank goodness, but wanted to inquire about changes to my insurance. After this terrible experience, I have cancelled my insurance and will be going with a local agent where I can go in and speak with someone directly. In six years my premiums increased 36% - with no discussion or explanation. And no way to discuss the change because no one answers their phone.

It is time for renewal. The company has been merged or bought. Their product has changed. They are now forcing me to buy the $3M solution. I don’t need $3m in coverage. My house and all associated expenses and household contents would not be worth $3M. They increased my premiums from $67/month to $110/month. Seriously. I have been a loyal customer for 13 years. No claims. What a shame. Bye TD.

I have had 2 home policies and 2 automobile policies with them for years. Never made any claims for years. This time, they jack up the premium 4× this year. The home policy used to be 1300 now they are asking for 4300 for the same homes. My guess is no regulatory bodies is governing the insurance companies? So they can do whatever they want to make the most profit? When I call for a quote, they give me a different quote every time even within the same day, each customer service representative would tell you a different story within minutes of calls. Their company is just an unethical business.