Meloche Monnex (TD Insurance) Home Insurance Reviews

Thank you for reading my story. I would like to share my bad customer experience with TD house insurance. I bought TD insurance from Sept 2016 to 2017. In Sept 2017, I switched to Wawanesa because they offered me a better coverage. When I switched over, my Wawanesa broker put down my TD policy number on the application form, and Wawanesa sent TD a cancellation letter to end my insurance with TD. So legally, I have informed I ended my insurance policy with TD. However, in Nov, 2018, I received a call from an agent from DA Group Services saying that I need to pay a past due balance to TD insurance. Over the phone, I find it very uncomfortable because the agent asked me for my personal information before he began the conversation. Only telephone fraud would run the business in this frightening manner nowadays. After dealing with the collection agent, me and my brother gave TD Insurance a call spending more than an hour on the waiting line and finally got through. However, the agent spoke with an ignorant attitude because she never answered any of my questions. I asked if the Insurance policy is self-renewing, why TD do not inform their customers about it when they make the sale over the phone!? How can TD ignore my cancellation letter!? How can TD not give customers an email or a phone call when the customer is missing a payment!? etc...None of my questions has been answered. But she kept repeating that I had to pay. After spending 3 hours with the agent and her manager, they eventually asked me to send them the cancellation letter again, and they promised me to send me a letter confirming to cancel the charges. So I sent TD the cancellation letter, but I have no response at all. Now the Collection agent from DA Group Services keeps sending me an email on daily basis saying that I need to pay the overdue before the deadline of Jan 15, 2019. Giving me tremendous pressure! They didn't inform you what type of insurance they are selling initially, which is self-reocurring. They ignore your policy cancellation letter in order to keep taking money out of your pocket. Their customer service team never listens to you. How can TD run the business in this awful manner?

I got insurance for my home which was rented by someone plus an apartment which I rented from someone last year. (house +apartment). TD Meloche Monnex calculated $142/month for the two properties. Few months later, I called TD and asked them to cancel the apartment insurance because my landlord had already got insurance for it. So I was expecting my monthly payment to come down by $28(the apartment portion), but TD told me if you cancel that(the apartment insurance), your monthly payment will increase to $172/month! So I asked them to cancel both, I don't want to get insurance from you, then they answered: "We will charge you for early cancellation". So I paid insurance for the whole year for an apartment insurance which I didn't want. That's why I hate TD insurance. On top of that, the last old woman(from TD Meloche Monnex) who was talking to me about this matter had very poor customer service quality.

I bought this insurance as a "deal" that my university offered. But I found their customer service to be unresponsive whenever I had questions and their business practices very outdated (I had to, for example, mail them a personal cheque to pay for coverage). So when I moved, I decided to switch companies. I had paid out what was due, submitted a request to cancel my next year of insurance, and took out coverage with a new company. The new company, despite the lack of a university "discount," was much cheaper for the same coverage. And they allowed you to use a magical new contraption called a credit card to pay automatically on a monthly basis. TD then proceeded to send me letter after letter saying I owed them for two months of coverage at the property I no longer lived at. I told them I had cancelled and had not renewed. They told me they did not receive the cancellation and that it was their policy to assume people want to renew even if they hadn't sent a new cheque. After I ignored more letters, they eventually sent a vaguely threatening registered letter that I had to sign for. The amount I "owed" was about 40$, so I eventually paid so that they'd stop harassing me. But again, it was totally worthless coverage that I had cancelled to cover a property I didn't live at. As a petty act of retribution, after paying the 40$ I also closed my TD bank accounts. Both because they are associated with this insurance and because they must have been giving them my new address. I'll take my SEVERAL DOLLARS in savings elsewhere. In short, do not use this company. There are so many out there that do this way better, for cheaper.

This is a warning for anyone who is presently using Meloche Mennox (TD Financial) for their house insurance. We requested that our insurance was cancelled over a year ago and they continued to debit our account. September of this year we realized the mistake and requested a refund. They did not comply. We just realized that for the past two months we have continued to be charged for their insurance. This company has not served us well and we are very disappointed. If you are using them for insurance and cancel it, make sure they don’t keep charging you!

Autorenew rates go up 40-80% per year.

I had one claim. They took all my info and never called me back, I waited upwards of a week and then called to complain and to cancel.

Then someone called me back right away and said they were sorry, They were busy, etc, etc.

I had water coming through my ceiling.

Stay far far away!!! BCAA in BC is a far better option. I hope TD insurance falls flat on its face.

What kind of a joke company charges 250$ to cancel a 1000$/year home insurance policy because I chose not to renew two weeks after the renewal date and had not yet paid them. Bunch of scam artists. Complete trash company, will never do business with them again.

I wasn't impressed with my last 2 interactions with customer service at all. First, they do not explain all the options properly, all that I was given as an option for putting my home insurance on hold, while I am renting out the place (because I cannot rent out under my policy, it will be illegal too), is that I can't. They had never clearly mentioned the option of Tenant Insurance that is available on the market and now they claim that they did. Second, they are not helpful at all. When you start asking questions, they reply with the attitude like I am suppose to know every single little caveat of the insurance world, instead of being understanding and informative.

I called TD 6 weeks after my old tenants insurance policy expired. I was out of the country and didn't receive their letters until I returned. When I called to cancel they not only charged me for the pro-rated fee for the 6 weeks (which was fair enough) they also charged me a cancellation fee for cancelling mid-way through my contract. Despite never having agreed to a new contract or even paying for a new contract year I was on the hook for a new contract and it's cancellation fee. No matter who I spoke to their response didn't change. And when I asked what happens if I never got the letter, the manager said that would have been a different matter. So obviously there is a way to get out of that fee. So my advice is if this happens to you just lie and say you didn't get it.
They have lost a customer for life. So I hope the extra money was worth it them.

They are very helpful when you buy insurance from them but later if you have a claim, or if you want to cancel, they make your life difficult. I was so mad with them I canceled all my policies with them, the customer service agent was almost yelling at me when I said I would like to cancel my policy. Will never go back there. And they are one of the most expensive insurance rate.

I am writing to express my extreme displeasure in working with TD Meloche Monnex. I had taken up a coverage with TD last year after we moved into our new home last year in May. I had taken the policy up as it offered some options that my earlier provider Co-operators was not able to cover. Although the premium was higher by almost $ 300 then I took up the policy.
This year towards the renewal period (May 21st) I was told that the policy premium will go up for $ 65 to $ 88 a month on grounds of Alberta Floods. I hate the time of this discussion and questioned the logic of increasing the premium by over 35 % as it was widely in the news to expect a 10-20 % increase. I was told by the agent over the phone that we will need to accept it as this is the rate..

I had at that very moment decided to shop around for alternative provider as it just did not feel right. The cherry on the icing is that when I eventually managed to get a lower 17 days into the renewed policy I was asked to pay a $ 133 short rate fee !!!!!

This seems more like a case of capitalistic arrogance to me. The whole situation is completely controlled. I have to accept the changed exorbitant premium or pay an extra 133 $ for leaving you. The clock starts ticking from the first day of the policy. Best part of the story is that I have to suck up and live with this as I am pressed for time and feel that most others similarly placed people would be.

I am fully aware that TD does offer very different rates to different customers and have clearly witnessed that when Mortgage shopping.I have been banking with TD for 2 years and feel my loyalty with the company has not paid off at all. TD lost out on our mortgage business also due to their lack of responses and I ended up getting offers when they realised I had secured my business somewhere else.

I am a lay person in insurance business but I would understand most companies would underwrite risks with similar parameters which I assume are regulated to some extent. I hate to say that with identical and in some cases better coverage offered by competitor is at a much lower price.

Why should I be paying high premium for a a set up which does not offer even to discuss the policy in detail.Is it my contribution to the high salaries in the corner offices in TD or towards some financial blunders that you might have done and I have to pay for.

On a side note I have clear evidence on the premium hike as I have a quote from Cooperators dated last year April and this year vs TD to indicate the range in differences, which to me should be in similar nos considering all other parameters around it are equal. I would assume both companies had similar write off's due the recent floods. Here again these nos show that the premium hike has no logic and has been done more for an opportune cause than just.

Best part of the story.. 3 email follow ups to customer service to even get an acknowledgement.