Meloche Monnex (TD Insurance) Home Insurance Reviews

I have had a claim resulting from Toronto flood, my total estimate was about 50K, they have only come up with 12K.

If you want to get a better home insurance, please go with State Farm, or RBC. not TD.

Don't waste your money thinking you are covered, because you will not be.

You might like the client service, but when it comes to actual claim, you will definitely be disappointed.

I am planning to take them to court and also going to media.

After being with this insurance company for 15 years with no claims, I received a call to informed my that the sewer backup policy will be changing from $100K to $15 K starting 2014. I however will be paying for the same premium. If an incident will ever happen what can $15K fix these days???

From Lethbridge, AB

I was not affected by the calgary flood. Roof blew off in a windstorm in 2011. It took three months for an adjuster to show up and inspect. I was told I had to take action to ensure no further damage but anything I spent may not be covered. In the end all was covered but it took 8 months for their contractor to replace the roof. I had a minor sewer back up due to a collapsed city sewer line. Quick response but poor cleanup by their contractor. I completed the cleanup myself. A registered letter has arrived saying that they will not renew my insurance next month.

My insurance is with TD . They appear to be the only insurance company that has not stated that they will support their policyholders. Neighbours are all coverred - some fully and some to the limit of their sewage backup. I just got off the phone with a rather hostile person in the claims department at TD who said it will generally be two more weeks before policyholders get any word from them...so over 3 weeks from when the adjuster visited. And the claims person cited policy wording denying liability... so that is TD's stance. Some other companies' adjusters are cutting cheques on the spot. This is tough to swallow when it comes down to a corporate decision as to whether to allow claims or not. Other insurance companies have made a decision to support policyholders despite strict policy wording that they could choose to hide behind. But not TD! I expect others like me will never deal with TD again since their executives clearly are less suppportive of their policyholders.

Some of my family members in Calgary have the platinum home coverage through TD. Their policies state they are covered for flooding due to sewer back up. Their basements had to be gutted after the flood last month due to extensive damage from sewer back up. It took almost two weeks for an adjuster to contact them (conveniently, about the amount of time it took them to clean up) and then they were told they wouldn't be covered because their basements have windows! The adjuster told them not to worry, if TD doesn't cover them the government will! They're happy to take your money for premiums, but don't want to honour their policies. Sounds like a scam to me.

On my block all the other houses insured by someone other than TD Meloche Monnex have had an adjuster on site and have insurance to cover sewage backup. TD's adjusters do not work evenings, weekends or holidays (even during disasters like the Calgary Flood). On the phone everyone with TD has been told their claim would be denied even without sending anyone over. Aviva, State Farm, Intact and Chubb insure my neighbours and have provided them with quality service. 1 week after I filed my claim I'm still in limbo (yes I call every day). Why can't TD keep up with the other companies?

I am writing to express my extreme displeasure in working with TD Meloche Monnex. I had taken up a coverage with TD last year after we moved into our new home last year in May. I had taken the policy up as it offered some options that my earlier provider Co-operators was not able to cover. Although the premium was higher by almost $ 300 then I took up the policy.
This year towards the renewal period (May 21st) I was told that the policy premium will go up for $ 65 to $ 88 a month on grounds of Alberta Floods. I hate the time of this discussion and questioned the logic of increasing the premium by over 35 % as it was widely in the news to expect a 10-20 % increase. I was told by the agent over the phone that we will need to accept it as this is the rate..

I had at that very moment decided to shop around for alternative provider as it just did not feel right. The cherry on the icing is that when I eventually managed to get a lower 17 days into the renewed policy I was asked to pay a $ 133 short rate fee !!!!!

This seems more like a case of capitalistic arrogance to me. The whole situation is completely controlled. I have to accept the changed exorbitant premium or pay an extra 133 $ for leaving you. The clock starts ticking from the first day of the policy. Best part of the story is that I have to suck up and live with this as I am pressed for time and feel that most others similarly placed people would be.

I am fully aware that TD does offer very different rates to different customers and have clearly witnessed that when Mortgage shopping.I have been banking with TD for 2 years and feel my loyalty with the company has not paid off at all. TD lost out on our mortgage business also due to their lack of responses and I ended up getting offers when they realised I had secured my business somewhere else.

I am a lay person in insurance business but I would understand most companies would underwrite risks with similar parameters which I assume are regulated to some extent. I hate to say that with identical and in some cases better coverage offered by competitor is at a much lower price.

Why should I be paying high premium for a a set up which does not offer even to discuss the policy in detail.Is it my contribution to the high salaries in the corner offices in TD or towards some financial blunders that you might have done and I have to pay for.

On a side note I have clear evidence on the premium hike as I have a quote from Cooperators dated last year April and this year vs TD to indicate the range in differences, which to me should be in similar nos considering all other parameters around it are equal. I would assume both companies had similar write off's due the recent floods. Here again these nos show that the premium hike has no logic and has been done more for an opportune cause than just.

Best part of the story.. 3 email follow ups to customer service to even get an acknowledgement.

Last year my basement was damaged due to sewer back up and water seeped in from foundation due to sump pump failure. Claim was denied. Only few clients were impacted so TD denied all the claims. Now TD is covering same type of claims in Calgary and High River only due to media pressure and their competitors are covering claims.

I should have gone to media at that time. I need to find a good lawyer and file a publice interest petition against this organization who changes it's stand on daily basis.

Two weeks after submitting our claim, no adjuster has visited our home post flood in Sunnyside, Calgary to assess the damage. I have called several times and there has been no clear answers. After another hour on the phone today, I found out that no adjuster has been assigned to our claim yet and they have no timeline when our home might be inspected. Simply a customer service nightmare being passed around from one administrator to the next with no clear answers or insight. " I will send an email to my manager, who will send an email to their manager, and hopefully someone from that team will contact you in 24 hours..." Not a reassuring phrase.

TD Meloche Monnex denied our claims for sewage backup because of a loophole in their policy. This is going to probably be the ONLY heartless corporation that would actually rather see their clients homeless and forced into poverty (yet probably still try and get a substantial premium from them). There are no words to describe the ludicrous actions and unfathomable lack of support to their customers. As if the Alberta flood disaster wasn't hard enough, now being the only person on the block in High River being denied claims is heartbreaking. Thanks for nothing TD Meloche Monnex. I challenge EVERYONE to swtich their insurance provider away from these corporate scum bags who would rather take a 500 million profit then help those who provide to their profit. This is just absolutely disgusting and the overwhelming negative shaming from the public on social media will let everyone know they do not work for you, they only want your money and run.