Economical Insurance Home Insurance Reviews

We have been paying our premiums in full and on time to Economical for 15 years. Our family suffered an unexpected tragic lost of a family member thus sent in our payment a few days late. Called to explain the untimely circumstances which took priority at the time and asked for consideration regarding the matter and offered to provide information so that they could confirm the pasting of the family member. The company would not reinstate the policy although had no issue cashing the cheque and applying the payment towards a policy that they had cancelled and wouldn't reinstate. Cancer does not discriminate and I hope that when any employee at Economical is impacted by this disease, either directly or indirectly, that any persons/organization they in contact with during the ordeal do not subject them to the same insensitive, harsh and callous actions of this company. I manage hundreds of units that require all types of insurance and will ensure this company is not a consideration. When you don't have customer loyalty to sustain your business and treat customers in the manner that has been shared on these posts, the future of your business is volitle. Exceptional customer service is paramount in your line of business. Extremely disappointed that this foundation is lacking in your organization.

I had a house policy with them for 3 years, there was a payment due May 17. I was in Ottawa and failed to get it to them on time. Upon my return on June 3, I went into the office an paid the full amount. 2 days later I received a cancellation notice via registered mail. Notifying me that the policy will be cancelled effective June 15. Now I have to wait for a refund cheque. No communication other than the registered letter, no phone calls, no emails, no online account access. The lousy company seems quick to screw over people.

I changed banks, so I called up my broker and give her the new info. She said to put to stop payment on next withdraw, just to be on the safe side. So I did. Well, Economical took it as a refusal of payment and cancelled my insurance. When I tried to reinstated, they gave me a price that was 30% higher than my original price, because I was a financial risk. That's after being with them for 6 years and never bouncing a payment

This company cancelled our home insurance over the Christmas holidays. The reason - after being a client who pays on time for over a year, we were away and missed a payment date by 3 business days. They cancelled our home insurance without notice. We only found out after the fact - 4 days afterwards via our broker. Good thing nothing happened to our house over that time. When we called them to rectify the situation, we were abruptly told that our insurance could not be re-activated. For an industry predicated on customer service, it is unbelievable how little they care about customers. They are cheaper for a reason. Buyer beware, stay away! Don't risk your house. 4 days without house insurance is stressful. Stay away!

I had been with Heinsoo Insurance for almost 26 years. About a year ago Heinsoo switched us to Economical because our rates were getting too high. When my husband changed banks, and forgot he had an automated payment with Economical. We received a call one day to tell us there was a problem and a registered letter (dated the same day as the phone call) cametoour door the next cancelling our insurance. They dealt with the problem as bullies. Well thanks Economical because I found insurance for half the price.

I didn't get my policy from them because they mailed it to the wrong address. It took two months to get a payment rate from them and then when I made the payment, they had already cancelled my policy. Still took half the payment I did make, then supposedly mailed me a check, which I have no assurance I will get because they never corrected the address! Can't be bothered to make a single phone call to their customers, completely reliant on mail and blame the customer when the mail doesn't go through. Don't do business with them.

Well - I went for the cheapest home insurance with the coverage that I wanted ... and now I am paying for it.
We had a break-in back in early March 2014. The theives pried the back window off - did not break the glass - entered and stole over $10,000 in items.

First - don't ever have a breakin outside the insurance company's business ours - or on a weekend ... Adjusters don't work weekends. Ask the theives to come back when it's convient for the insurance company. The breakin happend on a Friday evening ...
Had to call Economical Emergency Claim line to get a window board up ... of course having to sign a documents for the Restoration company saying that I will pay for everything if they don't get paid.
Got told by Economical rep on the Emergency line - that an adjuster and restoration estimator would be out likely within 24 hours.

When Economical finally contacted me almost 3 days later - found out that they hired a restoration company to come and restore the window damage. They in turn - sub-contracted the window repair out to another firm.
Great progress ... Window estimator comes in a week later - yup 1 week later ... estimates the window. Insurance company quickly approves window some $600 - and a week later the Window company arrives to install the window . But it's the wrong window type, the estimator quoted a straight double pane of glass panel - not one that actually opens. Installers measure everything up an new - take photos and the window the theives pried off - back to their office to get a new estimate together - new estimate submitted to insurance company for approval almost $2000 ... that was start of April. ( Yes bad April 1st )

When June roles around and I don't see a window in sight - I contact the Insurance company to ask what's going on ... told that they have paid out the restoration company .. ( hugh? - intersting getting paid before the work is actually done.. .... )
June rolls around - and they finally come to install the window.
The installers take no care to ensure a clean work area - damage the hosue stucco and trim getting the window in - don't seal the trim /window edge with calk . And with all that - they have no screen for the window ... nor a handle to crank the window open .. nor the right hardware on the window to match the rest in the house. And the wood trim is incomplete - and not finsihed.

Of course you wonder why I am blaming the Insurance company - and not the window company and restoration company .... problem is - when I email or called the insurance firm to ask that they call the restoration company to get things going and corrected .. I hear - dead silence .. nothing - not a word from the insurance company.

Economical's insurance adjuster that was handling my claim .. suddenly leaves the company June 6th ... and no one from Economical contacts me to see about the pending items still remaining on the claim - let alone the window restoration.

I eventually get contacted by a new adjuster - whom states that the claim is closed ... ( hugh ? that's news to me ... ) .. but they called the restoration company and they should be in contact. Oh - and the restoration company tries to forward me documents for me to sign saying the work is done.

Mid June - still no screen - no hardware - no trim - no stain or sealer - and still have items outstanding on the claim ...

And get this ... The police service - whom had only 3 easily traceable stolen items to look out for ... make an arrest . The suspsect gets scheduled for court ...

I now fully expect that the suspect will get their day in court - hopefully be found guilty - and sentenced ... and I will still have a half finished restoration and items still remaining to be settled on the claim.

I have since asked my insurance broker to find me alternative insurance ... but have been told - that insurance companies won't touch me until I have 0 outstanding claims ... ( which is kind of funny since according to Economical - my claim is closed ... )
I am also preparing Better Business Bureau complaints against the Insurance company, the restoration company, and the window company.

So - be warned people - you get what you pay for.