bad customer service
by Kim Pegram on Jul 22, 2016
1 out of 5 stars
When my basement flooded recently, due to constant torrential rains falling for days on end, and finally coming through the basement wall, Economical Insurance refused the claim I had made. Their reason given for refusing the flood damage claim was explained away as this : Somewhere in the fine print there was a clause excluding the validity of anything other than flooding due to a burst plumbing pipe or coming through a floor drain.They , at no point, had made any diligent effort to let me know that I wasn't covered for this all too common experience among property owners. Or even more simply, just raised the amount I paid per year to cover this possible occurrence.. No, it seems obvious that their tried and true method is to skin the client for lofty premiums without ever paying out a nickel to the client in his hour of need. Therefore, Economical Insurance is not only a band of thieves, but they lack basic human empathy . The worst insurance company in the world is spelled - Economical .
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During the fires in Fort McMurray economical were terrific because as one adjuster claimed the did not want bad press. Since arriving back home after mandatory evacuation we discovered a leak in our basement after heavy rain this was caused by bad drainage. Economical have been extremely difficult with this claim and have denied it. I will be considering a change of insurance companies now.