Sonnet Home Insurance Reviews

Sonnet's rules are outrageous. Credit card fraud is rampant, everyone knows that. In 2023, my VISA had to be cancelled/re-mailed to me twice, in March and in November. As a result, 2 of my monthly payments of $66 didn't go through. I called Sonnet with the new VISA number after the fact in each case, and when I called the second time they said, 'Sorry, your policy is being cancelled.' Really? A customer with a perfect 900 credit score is cancelled? Outrageous.

I always knew that I could get cheaper coverage but tenant insurance is not very expensive.
I just got a renewal notice with an increase for the addition of "overland water damage". I called and spoke to an agent who put me on mute and came back to tell me it is for sewage backup based on revised land surveys.

Well... I live on the 18th floor of a highrise in downtown Edmonton. That would be one hell of a backup. As for flooding? This is the highest altitude in the city.

If they want to raise rates that's their option. Adding useless coverage is an insulting method to achieve it.

Low premiums and good coverage, but technical problems make the whole experience too frustrating. I have tried Chrome and Edge browsers as well as Incognito mode on both, clearing cookies and cache. When I am finally able to connect to chat support, all they can do is promise that their IT support will get back to me, which never happens. A terrible business plan. Avoid this company.

Please don't be fooled by the first year quote you get. My home insurance went up from $900 to $3600 in the second year. Had difficulty cancelling. DO NOT BE FOOLED