Don't put in a claim!
by Frank Renz on Jan 13, 2024
1 out of 5 stars
Home Insurance Reviews
Sonnet Home Insurance Reviews
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(31 reviews)
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Terrible customer service.
Impossible to contact them and when finally someone answers the phone they won't let you speak.
Shame for this company. Stay away.
We had a condo insurance policy with Sonnet and the rate continued to increase year over year. This November we had to renew the policy and decided that paying $88/month for a 2-bedroom-condo is too much. So we found something much cheaper - finished going with Square One Insurance for $57/month for an identical policy.
I can not deny that Sonnet is very convenient as you can do everything online avoiding unnecessary calls but at the end it turned out to be too expensive, once we started comparing the prices. A good decision.
A bit of unpleasant experience - two days after cancelling our Sonnet policy (I cancelled before it was renewed for another year) I got an email from them saying that I owe them over $950 for the new policy - that did not make me happy. I called them the next day just to find out that it is an automatically generated email and, since I cancelled before the renewal, I do not owe them anything. But that is something that should not have happened. At least, the lady on the phone was very helpful and friendly and the phone waiting time was not long: 3-4 minutes.
If you never have to put in a claim then this is a great company when it comes to accepting your premiums paid. In the recent past (have 3 home policies), I have had 3 claims, 2 minor, and one larger. The larger one is still going on after 1 year with 6 different claims agents involved over the year. Adjusters don't care, their managers seldom care, the client has to spend hundreds of hours accumulating information in their format, to their satisfaction, and still has to wage a never ending battle for fair coverage settlement. Communications is terrible with this company in the way that it appears they are 90% understaffed. They also like to make up rules and guidelines from thin air without any substantiation.