RBC VISA Infinite Avion Consumer Reviews

I thought booking flights with RBC Avion would be easy for customers?! As a first-timer, I don't think so. I booked a flight using RBC Avion points from Winnipeg to Toronto with Westjet. I started the check-in process 24 hours before departure and got this error message every time I got to step 3 of 6 of the check-in: "We're sorry, your transaction could not be completed. Please see a WestJet agent at Guest assistance to complete check-in when you arrive at the airport." I called Avion and the issue was Westjet changed a letter code for the flight, so they have to reissue my ticket which could take until the next morning. Codes need to match for check-in to be successful. Great. Now I cannot check in. You know what's very strange? I booked the EXACT SAME FLIGHT within the hour that I booked the Avion flight with Airmiles for my husband since we are travelling together. HE CHECKED IN SUCCESSFULLY. What was the difference? The rep at Avion lied. She told me every ticket on this flight had their letter code changed and every passenger has this issue. What a big fat lie! Never booking with Avion again. I still haven't checked in to my flight. Ugh.

The first experience for points redemption was terrible. First hard time trying to find the proper site to log in. My wife had to re-submit user name and password a time consuming process.
Wife tried to book on line and it came up with a ridiculous amount of fees and taxes. She opted out of the transaction at that point to discuss. When we tried to log in a few days later it took forever to get in... even using my card number and postal code, (kept telling me something was not accurate to log in. Somehow i finally broke into the redemption screen to try and book a flight and took so long to download available flights to point i kept thinking my computer was locked up. No contact available on Sunday. Waited to call on Monday and speak to an rewards agent. The whole process still took the better part of an hour and the screen was taking forever to download for her as well. To book a flight for two in Canada still took over an hour and all i have is a reference number
but no flight confirmation.
Also not insured under the card for flight cancellation by my understanding which is surprising as i thought this card came with trip interruption insurance built in.
Probably going to cancel my card and save the 120 annual fee.

Reward points only cover base fare. Ticket price $1,300 = $800 Base fare, $500 taxes.
Need to redeem 65,000 points which is valued at $1,300. BUT only for base fare.
So I have to redeem 65,000 points valued $1,300 AND pay $500 out of pocket.
Why the distinction between taxes and base fare? No explanation.
When it all sinks in, you can't change your mind after 10 minutes. "Redemptions are final even if you won't receive the moeny for 5 more days."
ADVICE: Redeem only when the base is $1,300 or ask for $ to points redemption.