RBC VISA Infinite Avion Consumer Reviews

Booked a trip using Avion Rewards and my wife got sick, and we needed to cancel, and they offered a credit on next flight booking. We originally paid $400 plus used 70,000 avion points. Trying to book again was a nightmare. Booking from Toronto to Vancouver. They applied my credit and told me that I would now have to pay an exchange fee of $210 per person, and that was agreeable. They came back and told me the flight would cost me $997 per person on top of the $210 Plus another 70,000 points. Looking at WestJet the same flight listed was $610 per person. How do they inflate a flight price so much. Absolute garbage if you ask me.
Going to look at swapping my RBC Avion Visa with another bank.

The airline website has cheaper flights.
But in order to use points, you have to book online through Avion online portal.
The fares are marked up, they will not price match, after doing the math, instead of getting a $2000 credit for 100,000 pts to Asia, it actually works out to only $1,360.

This is Fraudulent, deceitful business practices, I am terminating this Avion Card.

We have booked several flights with Avion points in the past with absolutely no issues. I just tried to book a flight that I had just seen online for $200.00+ under the max fare. According to the Avion website I had to use my points as well as pay $665.00 because the flight exceeds the max price. I have paid overages in the past when the flight cost more than the max fare. This extra fee would mean that the flight I want is listed for over $800.00 more than the Airline price. If according to Avion I can book a fare that is up to $1300.00. The fare that I find is $1027.00 I should not pay $665.00. Over half of the price of the ticket. As I said, I've booked several flights in the past. What has changed recently? I don't see the point in paying for this card. If you don't give people what you advertise, I believe it's called fraud.

The fees associated with booking a flight through my Avion points were HIGHER than the fare to book directly through the airline.
I'm not exaggerating. The fees AFTER using my points were more than the cost of booking the entire flight(s) through the airline.
I have no idea how this program exists. It's total garbage.
And truthfully, it's even worse when trying to use the points to purchase merchandise.
I'm done.

Have spent 15 hours on the phone/on hold with these people over the last week with no resolution to my issue. 3 promised callbacks from a supervisor with the last name Rubal, have yet to be fulfilled.
I booked a flight ywg to lax through yvr (return) but currently have to walk to yvr as the Avion travel has screwed up. No, the airline did NOT cancel the flight to yvr Avion travel did.
Points aren’t worth the hassle… and I have over 360,000
I have been an RBC customer since the 70's and I am considering switching institutions.