RBC VISA Infinite Avion Consumer Reviews

This card recently changed the verification process to make purchases online, and this change has rendered this card unusable for me. I have called numerous times to try and find a solution, offered many solutions of my own, and never once yelled or got angry with the reps. But there's clearly now a note or warning on my file, because the last time I called to ask about another potential solution, the rep was unbelievably rude to me, time me there's "no solution" and hung up. That's me cancelling my account and taking my business elsewhere.

I tried booking a flight from YHM to YHX. Both these airports are not on the Avion reservation site. It also does not recognize airlines.
Avion claim to fame. Any Flight Anytime... I tried contacting someone. To ask why all they did was transfer me to representatives. Who obviously can not help. They would not provide me with any management numbers that could look into this. Over 2 hours on the phone with no solution! Totally unacceptable!

I had no problem booking with Avion RBC rewards Visa but when there is a problem the customer service cannot resolve it… I had to be put on hold for almost 2 hours trying to find a solution. After holding for almost 2 hours nothing was resolved. I spoke to Karinee prior to my call to the customer service and she said that because PAL changed their route that my connecting domestic flight can be changed. When I called back I got another customer service gentleman who was not able to resolve the issue despite asking for a solution from his supervisor… What kind of supervisor does RBC reward travel have? As a supervisor, you should be able to find a solution especially when it is the airline that changed their flights. I had a sleepless night worrying about my flight. Today April 8 after waiting for an hour for someone to answer the call, I spoke to Mario from Toronto… was I ever so happy to find someone knowledgeable and helpful… you should make an example of his knowledge and he should train that supervisor… He made me feel relieved and will finalize my trip, especially since PAL downgraded me to the economy with my flight to Manila Toronto… Thank you, Mario!