Desjardins Insurance Auto Insurance Reviews

I've had much insurance and as I know if you have a good driving record every year your annual premium usually goes down and insurance would be cheaper except for Desjardins! Instead of awarding the good drivers they raise the cost to 60 dollars extra per month from paying 195 per month to 251 per month when it came to my renewal I've had no accidents or claims... Called another insurance and they were able to give me the coverage for 215 per month that a saving of over 500 a year... Never will I return as a customer of Desjardins. They need to learn to compete with their competitors and stop trying to take people's hard-working money... horrible just horrible rates. Anyone thinking of switching to this insurance company I advise you to try someone else!

Last year my rate was $109 per month, this year went up to $115 even though I was convinced at the begging to use App which is measuring my driving and gives the discount at the end. So my discount was 21%! Now count $109 vs $115 and where is 21%? They said they change parameters in the system - good not know but I see >30% increase (including 21% discount). Never trust this company.

I've been insured with desjardins auto insurance for over 5yrs then they just increased my premium without any notices.
I haven't got any demerit points or claims or tickets.
They've been collecting over $2,000 per year from my account and now they want more money!!
Beware of this insurance company.

After 7 years, they could not cover me more. I did not have any accidents or tickets, I just move, but the agent on the phone was horrendous. simply horrendous!!!

I have been with them for one year. I'm a driver with 15 years experience, clean history, no accidents, no tickets. I shop and compare my insurance every year at renewal time. So I was astonished when I received the renewal from them - $430 more per year. When I called in to inquire why my rate increased so much, they said it was nothing specific to me and that they had to pay out a lot of fraudulent claims so everyone's rates went up. The guy on the phone sounded like he was reading off a script. When I compared the breakdown of the new premium to last year they substantially increased the liability portion and even the accident forgiveness endorsement went up from $60 a year to $100! What a ripoff! I searched online and found 7 other insurance companies who had a lower rate than Desjardins. Personally, I think what they do to lure in good drivers with clean history is they give you ridiculously low rate in the first year and then jack them at renewal hoping that you will stay and not bother with comparing other options. Or they want to force you to use their smartphone app to track your driving habits. Apparently, if you use it for a whole year you may save a bit of money at renewal time at the expense of personal privacy and them knowing where you are all the time. Sorry, no, next! So if you do get a crazy low rate with them online, just beware that they will likely jack it up a lot at renewal. Always shop and compare at renewal and have no loyalty to any insurance company. They're all the same!

I got hit my car in London, Ontario that was the first time I have had an accident. I didn't have a witness. I called for the claim she was rude and did not call me back as they promised within 3 days. After I called them back and ask for the claim they said you do not have witness so 50/50! What the heck? Now, I got a lesson from this story that you can hit any car make sure there is no witness. By rules, it is his fault! I want to say everyone please buy and uses dashcam in who never knows what will happen in the future in this day won't be a witness for you because they are not willing to waste their time for you.

I had full coverage and I was hurt in a collision, they didn't give me a rental 'cause they said until the investigation is over they can't do anything. It's been 2 months and still no rental and reimbursement for my vehicle. I can't get to work and am gonna lose my house soon. My adjuster keeps making up every excuse in the book. This is what I got for getting full insurance from this company.

Everything was great until I've got in a not-at-fault accident.

They refused to pay my repair ( scratched fender + right headlight + bent hood ) and wrote-off my car.

They offered me 1/2rd of the car value, quoting a similar garbage car found around Edmonton. I'm in Toronto, .

In the previous year I've replaced $2000+ worth of car parts: tires, shock absorbers, alternator, timing belt. When I've emailed the invoiced they increased my car value by $300 or so.

Not sure how other insurance companies behave in an accident, but definitely I don't want to hear of them anymore.

My 2 cents.

READ ALL THE REVIEWS BEFORE BEING INSURED WITH THEM. A friend of my son was with them and took more than three months to settle his claims. Goodbye to them.