Car Insurance Reviews
Cooperators Auto Insurance Reviews
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(169 reviews)
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Accident Forgiveness (1)
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Customer loyalty and service mean absolutely nothing to Cooperators, been with them for 3 years. Communication is very rude especially when you enquire about discounts, they tell you to cancel your policy (not mentioning a cancellation fee). They would not return your calls and send two-liner emails for your queries. Their refund is peanuts, they take back a huge chunk under the name of 'cancellation fee' with no proper explanation even if you call them. If you could choose another insurance company please do!
Over and above by not 1 but 2 Advisors!
I called from home 10 minutes before closing on a Saturday afternoon to see if I had time to get my car insurance renewed. I completely forgot it had expired the day before and the office was located just around the corner.
Unfortunately, due to Covid, the Insurance Advisor who answered my call worked from home. Instead of simply replying she couldn't help, she immediately contacted the lone Advisor at the office to see if he could hold the doors open for me. He agreed!
The in-office Insurance Advisor, Arash, quickly completed my request with grace and professionalism, despite an unusually busy day.
Thank you Co-Operators for hiring amazing Advisors!