BCAA roadside Assistance
by Dianne on Aug 5, 2024
5 out of 5 stars
Car Insurance Reviews
BCAA Auto Insurance Reviews
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(25 reviews)
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Accident Forgiveness (1)
Agent/rep attitude (3)
Agent/rep availability (4)
Agent/rep callbacks (1)
Agent/rep knowledge (2)
Cancellation experience (1)
Claim - adjuster (3)
Claim - total loss (1)
Claim - towing (2)
Claim - windshield/glass (1)
Claim payout amount (2)
Claim processing time (4)
Discounts, deals, rewards (1)
Insurance Rates, Prices (1)
On-hold times/transfers (1)
Phone wait times (5)
Rates after claim (1)
Rates at renewal (2)
Rates competitiveness (1)
Rates in bundle (1)
Refund (1)
Roadside Assistance (1)
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I had a great experience when I reported and needed help regarding a recent collision. The guy I talked to was really awesome. He was very calm and very nice to talk to. I hope all the customer service staff are like him. The action was very quick. I was able to have my car estimated for the damage right away and was able to book an appointment for repair.
I just recently had a total loss of my 2010 Santa Fe. The adjuster assigned to my claim has been curt and unprofessional thru emails. There are spelling and grammatical errors and zero pleasantries. It’s given me a feeling of being unwelcome. I did repairs and maintenance to my vehicle on July 10th of $2900 and in June spent $1400. On July 14th a deer totalled the vehicle. Prior to the knowledge of the work done which included four brand new tires costing $824 and two ball joints, brake callipers etc... the adjuster came up $500 from the original settlement offer. What a kick in the teeth. The entire time I have been hounded to send the signed registration. I had a great experience with them the entire time I’ve been forking out money with no claims, but the second I need to “cash in” I’m a nuisance.
Literally, was told I could wait 2 hours. Didn’t even hang up my phone and got a notice they were on their way, and were there within 10 minutes!! AWESOME service. We were up and running right away! Thanks BCAA.