TD Insurance Auto Insurance Reviews

My auto insurance renewal was before I changed the car. Customer care gave me quote but the time of renewal premium was upside down. Customer representative did not act in a professional manner. Coughing on phone very loudly and interrupting my conversation. Finally, I ended the call hanging up on her.

They owe me money after I cancelled the policy renewal...I have complained about the reimbursement not being made three times...and I am still waiting for my money. Each time I am given a new date, which comes and goes without any reimbursement being made. Worst customer service ever...I will never use them again...and I was a customer since 1999.

TD is by far the worst insurance company I have ever dealt with. Every time I call its 2 hours of me sitting on hold. There customer service reps are rude and unprofessional. They charged me for a vehicle I don't even own anymore for 4 months before getting in touch with me. I magically owe them 163 dollars to cancel my policy that I already canceled. They are criminal stay away!

Increase premium every year without a reason, even you have a clean drive record and no claim for benefits. When you want want to change to another insurer. TD charges you even more for cancellation fee!!! Don't go with TD.

I had a minor accident in late January and by the end of April, I’ve revived 1 email stating my claim was being processed a week after my vehicle was already in the body shop. The parts used to repair my one-year-old truck were not factory parts from the manufacturer. Third party aftermarket parts were used and do not match the original build quality. My adjuster also has been absent the entire process and does not respond to email or voice message. Any time I need answers I have to wait on hold for over an hour, explain the entire experience, transfer to another department and repeat. I made the switch from Intact and it was a huge mistake. Stay with Intact if you’re currently with them.

Customer service never responds to our claims! Long waits, sometimes more than an hour. Worst experience I ever had

I was t-boned on HWY 69. Ontario driver of the other car was convicted and charged at civil court. For over two and half years TD insurance refusing to pay for my medication and after surgery treatment they paid $50000.00 for 1 1/2 year then they stopped. Two years after the accident I went for shoulder surgery. The insurance company refused to pay for medication and after surgery treatment after my next surgery I’m thinking to take the matters to CTV news Pat Foran

I don't even want to give 1 star. The Worst customer Service. When you buy insurance from them, they seem very polite and nice. 2 weeks temporarily cancellation fee is more than my monthly insurance?

I had TD car insurance for 15 months until I sold my car and went to travel. I was told I will receive my reimbursement for over within 2 weeks as a direct debit to my bank account. It has been 6 weeks so far and I have not received anything yet. The customer service is frustrating and horrible. Had to wait hours on a phone to finally to talk to a real person. I suggest avoiding this TD insurance at all costs!

I had 3 accidents. Two last year and one just about 2 weeks ago. I have switched insurance companies now. I got a phone call from where my car was being repaired. It was stated that I was showing a 500 deduction for at fault. I then call TD to inquire about such a claim and it was confirmed. So I need to pay another 500 out of pocket because they say I rear-ended him. Now almost 10 am and 1 claims adjuster. Done. Glad I switched